Accelerate your ambition Communications Lifecycle Management February 2015.

accelerate your ambition Communications Lifecycle Management February 2015

accelerate your ambition 2 Copyright 2015 Dimension Data About you current situation and goals Expense management challenges CLM value proposition Case studies Why Dimension Data? NexTEM CLM capabilities Agenda

accelerate your ambition 3 Copyright 2015 Dimension Data Provided by Account Team Vendors Geographies Technology migration / IT strategic plans Business pressures Existing TEM vendor? Challenges? Customer XYZ current situation

Copyright 2015 Dimension Data Obstacles to savings For many organisations, using a TEM provider is the only cost- effective way to get the program management capabilities they need to control spending on telecom services. Lack of standardized invoice presentation Poor reporting; lack of cost visibility Distributed invoice receipt and payment Inability to match services to employees, business purpose or location Mismatch between orders and invoices No validation of contract terms and rates Services fit for purpose as conditions change?

accelerate your ambition 6 Copyright 2015 Dimension Data Our view of Communications Lifecycle Management (CLM) Sourcing Management Ordering and Provisioning Management Capacity Management Inventory Management Business Intelligence Reporting Fixed Mobile Invoice Management Dispute Management Transform Discover and validate all telecoms assets and configure inventory Optimise CLM environment with a low-risk solution Operate Improve governance of invoices, contracts, inventory, consumption and service provisioning Visibility into the telecoms estate and optimisation enablement Lower TCO while using limited headcount more strategically Innovate Decision analytics to support business-critical evaluations Technology advice inside and outside the firewall

1 Audit and manage the carrier 3 Track and manage usage 2 Decommission unused services and devices 4 Identify erroneous or fraudulent charges 5 Renegotiate as conditions change 7 Streamline 6 Redeploy staff resources strategically Driving savings

Case Studies

accelerate your ambition 9 Copyright 2015 Dimension Data Case Study | Global Insurer (Outsourced Model) Limited visibility and control over expense allocations Consistent late payments and late payment fees Overpaying for improperly billed services Lack of inventory visibility hindered planning Challenges Implemented NexTEM platform with customized allocation Invoice media project to convert paper invoices into electronic media Perform inventory discovery and configuration project to document valid inventory Deployed Senior Auditors to conduct thorough contract compliance audit Researched and configured over 100,000 rate elements into audit tables Gain visibility and control Optimisation and cost reduction Invest in next generation environment The Solution Outcomes Immediate improvements in visibility and reduction in late fees = $100k annually Within first 6 months obtained $72k in credits, $470k in annual cost reductions and identified $500k in additional cost reduction opportunities Identified and documented inventory to enable SIP trunking migration planning Secured over $800k in refunds/credits; reduced run rate by $600k annually

accelerate your ambition 10 Copyright 2015 Dimension Data Case Study | Global Manufacturing Electronics (Managed Service) Limited visibility to global network assets and costs Meet internal goals for spending reductions Lack of control for order-to-pay Inventory control for acquisitions / divestitures Challenges Solution Implemented NexTEM technology, first in North America and then phased to other regions Perform inventory discovery and validation project to gain control of telecom assets Added EMEA AsiaPac, and LatAm into NexTEM workflow to gain visibility to regional spend Implemented fixed line order process to gain control of procure-to-pay workflows Researched and configured rate audits for over 10,000 circuits/lines into audit tables Benefits Realised savings in first 18 mos = $6.8M annually from increased visibility in North America Immediate improvement in visibility to billed and valid services Realised additional $7.2M in annual savings for EMEA and $4.6M in annual savings for AsiaPac by gaining visibility to provide services governance Managed order to pay for over 1000 orders affecting thousands of lines with full change control into the CMDB Realised first-time capability to validate contract rates for telecoms services resulting in dozens of claims in first year

accelerate your ambition 11 Copyright 2015 Dimension Data Case Study Global Financial Industry Top business priority is to maintain responsible corporate citizenship and drive $10bn in cost out of the business Challenged by governance and control issues created by fragmented systems serving 63,000 employees in 130 countries Challenges Provide visibility of entire IT infrastructure in order to plan, deliver and manage a complete solution for telecom, networking and mobility In-depth technology assessment and audit of over 220 sites Optimise infrastructure including inventory build, roadmap, IT process & governance review Telecom and network expense management services including order, invoice, dispute and inventory management Gain visibility and control Optimisation and cost reduction Invest in next generation environment The Approach $3.6m in initial savings (estimated) Capture savings otherwise lost to complexity and duplicated or unused services A single global IT template for the next generation environment Improved collaboration and automation Save To Invest

Why Dimension Data?

accelerate your ambition 13 Copyright 2015 Dimension Data Presence in 58 countries with preferred partners across an additional 114 countries Asia Employees: 2,045 Offices: 38 in 13 countries Certifications: 3,062 Europe Employees: 2,217 Offices: 65 in 16 countries Certifications: 2,777 Middle East & Africa Employees: 6.878 Offices: 44 in 23 countries Certifications: 3,348 Australia Employees: 2,058 Offices: 18 in 5 states/territories Certifications: 1,930 Americas Employees: 1,923 Offices: 22 in 5 countries Certifications: 1,150 Preferred Partners Dimension Data Competency across geographies

accelerate your ambition 15 Copyright 2015 Dimension Data Dimension Data and the COPS leaders quadrant challengersleaders visionariesniche players completeness of vision ability to execute BT Global Services CSC NEC AT&T Verizon Accenture Avaya Siemens Enterprise Communications IBM Atos T-Systems Getronics Workspace Alliance Orange Dimension Data Vodafone Telefonica NextiraOne Wipro Cisco HP HCL Technologies 1. Gartner, Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness, Christine Tennesen 20 December 2012 The company's ability to provide expense management in support of fixed and mobile service contracts is rated Strong Positive."

Copyright 2015 Dimension Data Our Clients Our clients: 200 clients All industries 53 countries Health Care Energy Production & Utilities Semiconductor Diversified Financials Software and Services Technology Hardware and Equipment Industrial Services Telecommunications Basic Materials Insurance Banking Consumer Durables Media Retail Manufacturing Transportation Government 38 currencies

Copyright 2015 Dimension Data Global Presence 58 countries 18 support languages Preferred partners in 108 countries Global Presence 58 countries 18 support languages Preferred partners in 108 countries Oversight with Joint Action Governance Oversight with Joint Action Governance One Stop Shop We understand the entire end-to-end enterprise network We help you from Procure to Pay as we Transform, Operate, and Innovate your communications estate One Stop Shop We understand the entire end-to-end enterprise network We help you from Procure to Pay as we Transform, Operate, and Innovate your communications estate Protected for Security Sovereignty Privacy Protected for Security Sovereignty Privacy Unified View Fixed and Mobile Voice and Data National and Global Unified View Fixed and Mobile Voice and Data National and Global On Time, Every Time Worlds best at execution Over 6,000 clients worldwide On Time, Every Time Worlds best at execution Over 6,000 clients worldwide DD CLM differentiators

NexTEM Capabilities

accelerate your ambition 19 Copyright 2015 Dimension Data Management oversight throughout the transformation Communication Lifecycle Management Invoice Management Audit and Cost Containment Cost Allocation Order and Inventory Management Governance & Reporting Sourcing and Contract Negotiation Global Implementation of Managed Communications Tools Global Telecom Asset Discovery Process Improvement Joint Governance Discovery and VisibilityOperate & Improve

accelerate your ambition 20 Copyright 2015 Dimension Data Operate: Our Lifecycle Management Process Order & Change Management Expense Management Circuit Provisioning QTE Circuit (Opt) MACD Request Asset Management Invoice Management Dispute Management Inventory Management Site Survey (ADD) QTE CPE (Opt) Order / Change / Disconnect Circuit Order CPE (ADD / Change) Deploy / Dispose CPE Ensure Circuit is Up Begin Remote Monitoring Create and Maintain Inventory Records for CPE & Circuit Upload Telco Invoice Create and Track Dispute Records Send for Payment Approval Generate A/P Feed Stage & Configure CPE Track Circuit Status Joint Action Governance (Track and Manage) & Reporting CPE is Up Interact with Carriers to Realize Savings Reconcile Inventory to Invoices & Orders Audit Cost Containment Reconcile Invoice Against Contracts & Rates Send for Dispute Approval Reconcile Invoice Against Inventory Deploy Engineer

accelerate your ambition 21 Copyright 2015 Dimension Data Innovate - How do we free up the value? On average we typically reduce client telecoms cost by 10-30% whilst giving us end- to-end visibility of the network; this in turn makes budget available for re-investment in the optimal strategic IT projects and services to reinvigorate the network Internet Enterprise Client Dimension Data Traditional Strengths Clients Challenge Cloud Mobile Conferencing Service Providers MPLS Voice CLM

accelerate your ambition 22 Copyright 2015 Dimension Data NexTEM architecture AP Allocation Oversight Policy Control Carrier Mgmt MACD Requests Self Management Review MACD Processing Help Desk Service Management Electronic Invoices CSR Manager Telecom Admin Employees Employee Information HR NexTEM CLM Single DB Repository MACD Requests Approval Manage Employees Disputes

accelerate your ambition 23 Copyright 2015 Dimension Data Managed ServiceIncluded? Invoice Loading & Data Managementx Self Service Reportingx Self Service Asset & Inventory Trackingx Automated Invoice Validationx Automated Cost Allocationx Automated A/P Integrationx Self Service Dispute Trackingx Self Service Order Placementx Help Desk supportx Flexible service options CLM Managed Service

accelerate your ambition 24 Copyright 2015 Dimension Data BPO Service - MobileBPO ABPO B Managed Servicexx Invoice 1st Level Management & Approvalxx Mobile Order Fulfillment x Entitlement Group Maintenance x Inventory Validation x Validation Rules Review & Research x Mobile Audit & Optimization - Monthlyxx Mobile Audit & Optimization - Quarterlyxx Dispute Managementxx Employee Portal x Employee Device/Feature Chargeback x Service Delivery Specialistxx BPO Service - FixedBPO ABPO B Managed Servicexx Invoice 1st Level Management & Approvalxx Order Fulfillment / Mgmt Additional Inventory Maintenance x Audit & Analysisxx Validation Rules Review & Researchxx Contract Terms Maintenance x Contract Rate Maintenance x Dispute Managementxx Service Delivery Specialistxx Flexible service options CLM BPO Services

accelerate your ambition 25 Copyright 2015 Dimension Data Inventory build (logical or logical and physical) Historical audit Benchmarking Contract sourcing (voice, data, mobile) Enterprise Mobility Optimization SIP Jump-Start One-time projects

Tim Colas VP, Business Development Dimension Data CLM [email protected] Chris Paulen VP, Pre-sales Solutions Dimension Data CLM [email protected]

accelerate your ambition 29 Copyright 2015 Dimension Data Competitive Space : Strategic Enterprise Partner Dimension DataAccentureVodafoneTangoe Telecom Lifecycle Management Single TEM Platform (SAAS) In country ability to execute globally Gartner C.O.P.S. Magic Quadrant ProviderLeaderVisionaryNicheNot Qualified Advanced Architecture & Delivery Converged Communications Security Technology Lifecycle Management Global Capabilities Local Engineering Support (165 Countries) Global 24 x 7 Op Centers Global Procurement Global Project Management Global Physical Reach Americas Europe Asia Africa On site Network Management : Complete : DD Offer

accelerate your ambition 30 Copyright 2015 Dimension Data Integrated consumption management Call Accounting is not CLM! CLM strategy is to integrate with one key partner regionally Provides insight into TDMA,SIP and Converged Comms consumption Provides trunk capacity utilisation to optimise configuration efficiencies Can be used to allocate shared trunks Component to provide decision analytics of telecoms spend Single NexTEM solution set

Accelerate your ambition Communications Lifecycle Management February 2015.

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