ABB Certified Service

Plants have to run perfectly around the clock to ensure high productivity from invested capital. That’s when it’s important to have a dependable partner, who maintains your analytical instruments and systems throughout their entire service life and makes sure they run flawlessly. He will be there at once if there’s an emergency. In order to guarantee that, ABB has introduced the concept of “Manufacturer Certified Service“. Specially trained service experts with many years of experience and comprehensive know-how are ready to offer advice and on-site support.

Our competence − Certified training with manufacturer-approved instructors,

documents and exercises − Regular certification training for service personnel on new

products and technologies − Three-tiered support concept

Certification level 1 − Well trained and experienced for on-site support − Available in almost all countries around the world

Certification level 2 − The specialists with comprehensive and long time

experience for product range − Manufacturer-approved instructors for service training − Available in many countries

Certification level 3 − Manufacturer service support group

Regular recertification Sustainable service quality is our main focus. To ensure it, our international service network takes part in a regular recertification program.

Manufacturer certified analytical service For high availability and operational reliability

The Added Value

ABB | Manufacturer certified analytical service

Manufacturer certified analytical service

What you can expect

– A written report after successful technical on-site support for a product – Final acceptance in compliance with the functional specifications and test specifications after test run – Guaranteed compliance with requirements and functional specifications – Direct assistance via phone, e-mail, fax or remote control session – Training, both individual and on site – Consultation and certificates for explosion protection – Tailor-made spare parts supply – Individual service contracts

Manufacturer certified analytical service | ABB

Certified service specialists – worldwide

Argentinia Mario Silberstein Phone: +54 11 4229 5500 Fax: +54 11 4229 5544 mario.silberstein@ar.abb.com

Australia Michael Tooher Phone: +61 2 9821 0968 Fax: +61 3 8544 0001 michael.tooher@au.abb.com

Austria Hans Siebenhandl Phone: +43 1 60109 3983 Fax: +43 1 60109 8309 hans.siebenhandl@at.abb.com

Bahrain Naren Punde Phone: +973 1 7810 650 Fax: +973 1 7725 332 naren.punde@bh.abb.com

Belgium Lars Van-Den-Daele Phone: +32 271 86 334 Fax: +32 271 86 462 lars.van-den-daele@be.abb.com

Brazil Werner Petschulat Phone: +55 11 3688 8667 Fax: +55 11 3688 9079 werner.petschulat@br.abb.com

Canada Sachin Jari Phone: +1 514 832 6533 Fax: +1 514 332 0609 sachin.a.jari@ca.abb.com

China Jason Ren Phone: +86 10 845 66688 6705 Fax: +86 13 701 218 981 jason-jun.ren@cn.abb.com

Czech Republic Tomas Svaton Phone: +420 241 485 552 Fax: +420 241 481 050 Tomas.svaton@cz.abb.com

Finnland Raimo Ahola Phone: +358 1022 24355 Fax: +358 1022 24360 raimo.ahola@fi.abb.com

France Christian Moison Phone: +33 164 86 98 62 Fax: +33 164 86 99 46 christian.moison@fr.abb.com

Germany Rainer Benz Phone: +49 621 381 7617 Fax: +49 621 381 1601 rainer.benz@de.abb.com

Greece Nikolaos Kontos Phone: +30 210 289 1532 Fax: +30 210 289 1792 nikolaos.kontos@gr.abb.com

Hungary Istvan J Varkonyi Phone: +36 1 4432 273 Fax: +36 1 4432 144 istvan.j.varkonyi@hu.abb.com

India Partha Nag Phone: +91 80 2294 9710 +91 80 2294 9711 Fax: +91 80 2294 9716 partha.nag@in.abb.com

Italy Fabio Vendemiello Phone: +39 02 2414 8618 Fax: +39 02 2414 8635 fabio.vendemiello@it.abb.com

Japan Naoshi Sawada Phone: +81 90 4752 7202 Fax: +81 3 5784 6276 naoshi.sawada@jp.abb.com

Korea Jae-Hwan Shin Phone: +82 1 076 655 999 Fax: +82 2 528 2313 Jae-Hwan.Shin@kr.abb.com

Mexico Gabriel Perez Phone: +52 55 3601 9544 Fax: +52 55 3601 9792 gabriel.perez@mx.abb.com

Netherlands Theo Sterrenburg Phone: +31 76 508 64 69 Fax: +31 76 508 64 64 theo.sterrenburg@nl.abb.com

Poland Edward Luc Phone: +48 71 34 75 393 Fax: +48 71 34 75 659 edward.luc@pl.abb.com

Portugal Luis Ferreira da Costa Phone: +351 21 8436 400 Fax: +351 21 8436 409 luiscosta@bhb.pt

Singapore SoonLeong Ng Phone: +65 6773 5957 Fax: +65 9783 1938 soonleong.ng@sg.abb.com

Slovakia Milan Celler Phone: +421 2 59418 720 Fax: +421 2 59418 761 milan.celler@sk.abb.com

South Africa Martin Glensor Phone: +27 10 202 5226 Fax: +27 11 579 8232 martin.glensor@za.abb.com

Spain Juan-Luis Munoz Phone: +34 91 5810 932 Fax: +34 91 5810 198 juan-luis.munoz@es.abb.com

Sweden Mats Torner Phone: +46 31 3392 182 Fax: +46 31 3392 616 mats.torner@se.abb.com

Taiwan David Kuo Phone: +886 755 442 76 Mobile: +886 928 174 830 david2@kinetic.com.tw

Turkey Ismail Albayrak Phone: +90 212 695 5844 Fax: +90 212 676 4548 i.albayrak@alpteknik.com

United Kingdom Bob D. Hartness Phone: +44 1480 40 5267 Fax: +44 1480 40 5270 bob.hartness@gb.abb.com

United States Jack Swartz Phone: +1 281 869 5294 Fax: +1 860 298 7669 jack.swartz@us.abb.com

3BD

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6596

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03.

2011For more information please contact:

ABB Automation GmbH Process Automation Stierstädter Straße 5 60488 Frankfurt am Main, GermanyEmail: cga@de.abb.com

ABB Limited Process AutomationOldends Lane GL10 3TA Stonehouse Gloucestershire, United Kingdom Phone: +44 1 453 826661 Fax: +44 1 453 829671

ABB Australia Pty Limited Process Automation Bapaume Road 2170 Moorebank New South Wales, Australia Phone: +61 2 9821 0968 Fax: +61 2 9400 7050

ABB Pte. Ltd. Process Automation 2 Ayer Rajah Crescent 139935 Singapore, Singapore Phone: +65 6773 5961 Fax: +65 6778 0222

ABB Ltd. Process Automation14 Mathura Road 121003 Faridabad, Haryana, India Phone: +91 129 2279627 Fax: +91 129 2279692

www.abb.com/analytical

Note:We reserve the right to make technical changes or modify the contents of this document without prior notice. With regard to purchase orders, the agreed particulars shall prevail. ABB does not accept any responsibility whatsoever for potential errors or possible lack of information in this document.

We reserve all rights in this document and in the subject matter and illustrations contained therein. Any reproduction, disclosure to third parties or utilization of its contents – in whole or in parts – is forbidden without prior written consent of ABB.

Copyright© 2011 ABBAll rights reserved

ABB Engineering Ltd. Process Automation 10 Jiuxianqiao Lu 100015 Beijing, China Phone: +86 10 84566688 ext.6217 Fax: +86 10 84567650

ABB Inc. Process Automation 3700 W Sam Houston Parkway South, Suite 600, Houston, TX 77042, USA Phone: +1 713 587 8000

To find your local ABB contact visit: www.abb.com/contacts