9 Ways to Optimize Your Referral Flow

Post on 12-Nov-2014

2.809 views 2 download

Tags:

description

A talk I gave at the Extra Credit Meetup at General Assembly on October 1, 2014

Transcript of 9 Ways to Optimize Your Referral Flow

9 WAYS TO OPTIMIZE YOUR REFERRAL FLOW

MATTAN GRIFFEL, ONE MONTH

SHOUT OUT TO IVAN KIRIGIN

LET’S SET SOME EXPECTATIONS

WHAT MOST PEOPLE THINK

1000 people 50% active× each person refers 1 friend× =

WHAT MOST PEOPLE THINK

1000 people 50% active× each person refers 1 friend× =

500 new users!

THE REALITY

1000 people 50% active× 2% use referral program

× =50% send any invites× 10%

acceptance rate×

THE REALITY

1000 people 50% active× 2% use referral program

× =

0.5 new users!

50% send any invites× 10%

acceptance rate×

YOU’LL NEED TO OPTIMIZE

ALL THE THINGS

THE LEAN MARKETING FRAMEWORK

SEO PREMAIL

VIRALBLOGS

SEMCONTESTS

PARTNERSHIPS

REFERRAL

1. MEASURE HAPPINESS

“How likely are you to recommend our company to a friend or colleague?”

2. HAVE A SHARABLE, TRACKABLE LINK

3. TEST ALL THE OPTIONS

THAT MEANS:

DIRECT URL

FACEBOOK

TWITTER

EMAIL

BULK EMAIL

(GET CREATIVE)

4. GIVE “SYMMETRIC BONUSES”

THE ORIGINAL:

5. OPTIMIZE THE LANDING PAGE

STREAMLINE REGISTRATION FLOW

PUT THEIR INFO IN THE FORM IF YOU ALREADY KNOW IT

DEEPLINK TO MOBILE LANDING PAGES

6. GIVE PEOPLE A STATUS ON THEIR INVITES

7. BUT DON’T BE A DOWNER

8. BRING IT UP AT THE RIGHT MOMENTS

THIS IS OBVIOUS

THE LESS “BOLTED ON” THE BETTER

9. USE PLUG-AND-PLAY REFERRAL TOOLS

HERE ARE SOME MORE I HAVEN’T TRIED:

• AddShoppers, addshoppers.com

• Ambassador, getambassador.com

• Extole, extole.com

• Invitereferrals, invitereferrals.com

• InviteBox, invitebox.com

• Involver, involver.com

• NextBee, nextbee.com

• Referral SaaSquatch,

referralsaasquatch.com

• ReferralCandy, referralcandy.com

• SocialTwist, socialtwist.com

• Talkable, talkable.com

THEY GENERALLY LOOK LIKE THIS:

(BONUS) 10. A GROWTH HACK I DISCOVERED WHILE MAKING

THIS PRESENTATION:

RESOURCES

27 REFERRAL PROGRAM HACK-TICS IN 20 MINUTES

AN EPIC LIST OF 47 REFERRAL PROGRAMS

GROWTHHACKERS.COM

THANK YOU ;)

MATTAN GRIFFEL MATTAN@ONEMONTH.COM

Sign up for the One Month Growth Hacking waiting list at onemonth.com