Amit Gautam@amitgautam

Amol Shinde@amolbshinde

Upside Learning

years in eLearning9+clients in 13 countries150+

awards & recognition30

Our offeringsUpsideLMS | Upside2Go | Custom Learning Solutions

Upside Learning

Upside Learning Solutions blog www.upsidelearning.com/blog

eBooks and Whitepapers• Mobile Learning• Learning Management Systems• Game-based Learning

Research endeavors• ASTD Research• Brandon Hall Group• Towards Maturity

Presenters

Amit Gautam

Amol Shinde

Director and Co-founder, Upside Learning12+ years in eLearning domainEngg. (Computer Science), MBA Learning technologist, Internet addict

AVP Sales (India)9+ years in Software Services & eLearning domain

eLearning enthusiast

4 8 Way to get MORE out of an LMS

1 Selecting an LMS-9 Step Guide ( Quick Snap Shot)

Evolution of the LMS

Myths about the LMS

23

Agenda

5 Summary

Selecting an LMS-9 Step Guide

Quick Snap Shot

Why LMS selection is important?

1. The system potentially touches every employee in the company

2. Cost benefit3. Wider Reach with growing employee base

How to select an LMS?

Definebusiness

case

1Define

requirements(Functional,Technical)

2Create an

RFI/RFP3

Identifypotentialvendors

4

Circulate an RFI/RFP for

the responses to the shortlisted

vendors

5Conduct

meetings anddemos for

the product

6Do the technical evaluation of the

LMS from IT

7

Do the vendordue diligence

8

Decide on LMS Vendor

and the implementation

strategy

9

Poll #1

Which of these is true for your organization?1. Already have an LMS implemented2. Currently implementing an LMS3. Planning to implement LMS in next 3 months4. Don’t have an LMS. No immediate plans to

implement

Evolution of an LMS

Evolution of an LMS: from Management to Learning

• Social Collaboration Collaborative, Talent Driven & Formal Learning

• Talent Management• Mobile Learning

Traditional & Computer Assisted Training• Instructor & Computer Based ( CBT )• LMS was only an administrative platform

The eLearning era• Put material online- information versus instructions• Introduction of Virtual Classroom

Blended Learning & Informal Learning• Mixing all forms of Media with informal learning• Learning on demand and integrated programs

The Evolution of the LMS

Source: http://c4lpt.co.uk/new-workplace-learning/new-model/

Poll#2

Select your top 3 perceptions about the LMS.1. LMS is an expense and not an investment 2. LMS can do only eLearning delivery3. LMS is not mission/time critical4. LMS administration is a lot of work5. LMS adoption is a challenge

Myths about the LMS

Myths about the LMS

• LMS is an expense and not investment • LMS can do only elearning delivery• LMS is not mission/time critical• LMS administration is a lot of work• LMS adoption is a challenge

8 Ways to Get More Out of an LMS

1 2

3

4

56

7LMS

8

1. Know your user: Who the LMS is for?

HR Finance

Operations

Marketing

Sales

Organization

Manager

L&D

Employee

1. Know your user: Who the LMS is for?

Why is it important?- They have to live with it everyday- Success of any LMS depends on the LMS users- Key features of an LMS are decided based on

the user profiles- Each department has a unique requirement- Usability & design varies based on the users

1. Know your user: Who the LMS is for?

• Care about user experience and not administration

• Define the user persona • Identify key interactions with the LMS• Decide on what is most important to the end

users• Eliminate what is going to confuse the user

2. Learning Strategy: What an organization wants to achieve?

While strategy is a powerful discipline, many companies forget that without good execution a strategy is only a plan- an intention. Every Year thousand of strategic plans fail because they weren't translated into compelling customer experiences. In short road to hell is paved with a good strategy.

2. Learning Strategy: What an organization wants to achieve?

• Create a comprehensive strategy• Think about long term and short term

strategies• Get it verified with key stake holders • Connect your learning strategy with LMS• Implement

3. Reach

Challenges- Right messaging- Appropriate mediums- Frequency- Context should drive the content

3. Reach

• Decide on the messaging strategy• Have specific messages designed for specific

target audience• Create some excitement• Use all possible mediums to promote the LMS

portal• Have a dedicated communication team• Explore and exploit all the communication

channels

4. Resources

A well defined content resource is key to the success of any LMS.

4. Resources

• Relevant content for target audience• Content to be available in multiple formats

– HTML Courses– PDF, PPT, Word, Excel– Videos– Research Papers, White Papers

• Avenues to get their queries addressed instantly ( e.g. Chat, Ask an expert)

5. Engage

Ratings Blogs

Forums

FeedbackComments

Wikis Twitter

Communities Polls

5. Engage

• Leverage on social learning modules• Identify key contributors• Encourage learners to participate • Implement open feedback system• Implement reward systems • Create a knowledge center/repository

6. Integrate

LDAP

ERP

HRMS

Other

ContentServer

MailServer

SMSGatwayServer

LMS

6. Integrate

• World is moving towards unification of IT systems• Increase the power of Learning Management Systems with

integration• Harness integration to streamline and automate critical

business processes focusing on driving new business• Integrate using APIs of other applications and services in

order to streamline:– onboarding processes, – measure and track audience engagement, – synchronize data between LMS and other collaboration, CRM, mobile, and

social apps.

• With integration you can expand addressable market, focus on core competency, increase reach, lower customer churn, and accelerate time to value

MIS & Reporting

3-Tier Architecture

Knowledge Collaboration Tools

Online Assessments& Surveys

eCommerceMobile Learning

Learning Content Authoring & Management

Social Learning

Classroom Training Management

Assignments & Certifications

7. Right blend

7. Right blend

• Chose the right blend of module based on the target audience

• Use modules deliberately• Go for a phase wise approach if need be• Emphasize on adoption at all levels• Seek regular feedback from the key

stakeholder/s of each department• Modify the blend if the need be

8. Analytics

If you can’t measure it, you can’t manage it.

-Bersin & Associates

• Analytics v/s Reporting• Analytics must be used to address 3 major

issues faced by organizations – Effectiveness– Efficiency– Compliance

• Determine ROI • Present reports to important stakeholders

8. Analytics

Summary“Continuous learning is increasingly important to the success of the organization because of changing economic conditions. Given the current business environment, organizations must be able to learn continuously in order to deal with these changes and, in the end, to survive.”

-c4lpt

5 key points to remember

Think Big, Plan Big, Start Small

Get the right content on board

Encourage engagement

Keep IT in loop

Draw & present regular analytics

Thank You!Amit Gautam

@amitgautamamitgautam@upsidelearning.com

Amol Shinde@amolbshinde

amol.shinde@upsidelearning.com

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