Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

Dr R R Sharma

Senior Consultant Neurosurgeon

CHAIRMAN HSDC-KH

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

LIFE IS A HARD WORK

We should work hard

to care for

someone's life

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

MEDICAL PROFESSION

OUR DUTY: CONCERNS A NOBLE PURPOSE

Medical science

is

the art of caring

for living beings

including the humans

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

AIM

WE OWE

A DUTY OF CARE

TO OUR PATIENTS

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

OBJECTIVES TO ATTAIN THE AIM

WE LEARN

THROUGH

MODERN MEDICAL TRAINING

IN OUR CHOSEN FIELDS

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

OUR DUTY MUST BE DONE ON THE PRINCIPLES OF Good medical practice—

It is an ideal expectation

to stand up to your honest convictions--

& do your duty

better than it used to be done before.

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

METHODOLOGY

IN PERFORMANCE OF OUR DUTY

In our duty of care to the patient---

We need to look at ----

what factors can compliment ?

and

What factors might complicate ?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

What mode of care ?

How you care for others especially for

your patients, relatives and colleagues ?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

OUR DUTY

IN MODERN DAYS

ERA OF EXCELLENT TRAINING

LESS WORRIES OF ABILITIES

BUT

MORE WORRIES OF DISABILITIES

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

THE CONCEPT

EVERY TRAINED

HEAITH CARE WORKER

DOES HIS DUTIES

WITH BEST OF HIS ABILITIES.

--KNOWLEDGE ,EXPERIENCE AND SKILL GAINED IN HIS FIELD

Dr R R Sharma

PROFESSIONAL ISM IN HEALTH CARE

IF

WE ADD

A FEW ATTRIBUTES

TO OUR EXISTING QUALITY SERVICE,

THEN

WE MAY GRACEFULLY SUCCEED

IN ACHIEVING

OUR AIM.

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

PASSION FOR A DEDICATED DUTY We should capture an enduring image of human suffering & imprint it in our memory. We will discover, for ourselves ,the real aim of our duty

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

LET’S OUR INTEREST BE OUR GUIDE

There is little satisfaction

and

no pleasure driven from DUTY,

when

the DUTY itself doesn't interest the person doing it.

IT IS NICE TO DEVELOP MEANING IN OUR DUTY

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

THINKING RATIONALLY

Why is that

two heads

are better

than one ?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

OUR SKILL IS OUR ASSET

Health professionals should have

a powerful ability to communicate.

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

HUMILITY

Human suffering pours showers of emotions

We should generate and cultivate

an ability to share ,contain & silently live

with human emotional experiences.

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

BETTER WE CHECK OURSELVES

Any unreasonable

attitude

behavior

care &/or

decision

Would wipe off the sanctity of medical profession

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

The essence of medical services

is team work

among health care workers

to achieve

the aims and objectives of the professional duty.

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

Successful working relationships

among

medical, para-medical and supportive staffs

as well as the patients

depend on

their inter-personal respect and trust

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

BE VITAL & VIABLE

The core issue

is

mutual

respect & trust

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

DEPEND ON EFFORTS & NOT ON SHOW

How to achieve

the respect & trust ?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

Respect begets respect Trust begets trust

LEARN TO SENSE

Dr R R Sharma

PROFESSIONAL ATTITUDE AND

ETIQUETTES IN MEDICAL PRACTICE

Greet and Wish

To acknowledge

To cheer up others

To create congenial environment

To make yourself approachable

Brake the ice

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

ORGNISE

Pay undivided attention and listen

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

DEDICATE

Attention to details

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

RESPECT

Views, Reviews & News

Dignity, Privacy & Secrecy

Decisions, Indecisions & Refusals

HUMAN RIGHTS

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

RESPOND TO

ACCLAIMS

QUERIES

ENQUARIES

CONCERNS

CRITICISMS &

COMPLAINTS

If you are not responsible at least be responsive

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

BE RESPONSIBLE / responsive FOR EMPATHY

Communications

Workable relationships

Professional competence

Educational updates Quality of care/management

Accountability—Medico-legality

Research – Audit --Ethics

Evidence Based Medicine

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

HERE WE LOSE

UNETHICAL PRACTICE

means

UNPROFESSIONAL PRACTICE

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

HERE WE LOSE

Imperfect Confidentiality

means

Breach of trust

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

HERE WE LOSE

Showmanship

Without

worthiness

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

HERE WE LOSE

Disrespect to colleagues

means

lack of self-esteem

Dr R R Sharma

Maguire P(2000).Communication skills for Doctors

London, Arnold

SUB-STANDARD COMMUNICATIONS

Selective attention ---- ―Choose one & avoid others‖

Normalizing ----- ―Everyone feels that. Forget it.‖

Reassurance premature – ―I am sure everything will be OK‖

Reassurance false ---- ―Everything is OK‖

Switching the topic ------ ―Headache to feet problems‖

Passing the bucks ------ ―Nurse will tell you all about that‖

Jollying along ------ ―Worse things happen at sea‖

Physical avoidance ------ ―Waving but not stopping‖

PROFESSIONALISM IN HEALTH CARE

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

A poor communication skill

is

a major health- care problem.

It is the mother of all misconceptions

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

The Magic words--------

Greetings Sir Hello Good morning/evening Please Sorry Pardon me Excuse me May I Will you please --------------make all the difference. MEANNINGS MATTER MORE THAN THE WORD-LANGUAGE

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

What it takes to say ―Hello‖ ? To your colleagues

To your seniors To your juniors To your subordinates To your co-workers A WILLINGNESS TO CREAT A HEALTHY WORKING ENVIRONMENT WHERE YOU MAY WORK WITH MUTUAL TRUST FOR THE WELFARE OF ONE AND ALL

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

KEEP YOUR MORALE HIGH

The results will follow the efforts !

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

WE ARE NOT ANGLES

Who can achieve miraculous cures?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

WE ARE NOT DESTINY WRITERS

Who can avoid inevitable ?

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

We ,humane, can provide only---

acknowledgement

acceptance

actions

Willingness

tolerance

empathy &

THAT’S WHOLE LIFE comfort

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

OUR DUTY

is

to strive hard to achieve our aim

Inculcating Professional Values

improves quality of care

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

BETTER TO REMEMBER

Evils do not disappear because people disapprove of

them, unless conditions at their roots are changed.

----- Friedenberg,1965

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

THANK YOU

Dr R R Sharma

PROFESSIONALISM IN HEALTH CARE

THANKS ONCE AGAIN