Post on 15-Aug-2020
5 things you need to get your network UCaaS ready…
Robert Deans | Mark Harrison
Introductions
Robert DeansHead of Solution Consultants at Arkadin
Mark HarrisonSales Director, NTT Communications Europe
NTT Communications are the Services Division of NTT Group Tier 1 Global Carrier & SI
25 years in the ICT & Software industries – O2, DigitasLBi, Forrester
Arkadin –. Consulting Cloud Voice services into MSFT/CISCO amongst others for last 7 years. Experience designing solutions ranging from
50 to 40,000 seat deployments.
Cloud Transformation can be a complex journey…
2017
2018Further deploying
Microsoft UC
Unifying collaboration
tools
PBX Replacement
Enabling mobility and remote office
Monitoring QoE
Cloud Voice and Contact
Center
Integrating legacy
investments
CLOUD TRANSFORMATION
2015 2016
Cloud is more and more the future, pushing aside the
choice and hesitation
The market over the last five years
So, where are we today?Our experiences, and the changes to the market and conversations over the last 5 years
User engagement
A.I. InteroperabilityDigital
WorkplaceFlexibility and ease
Lessons learnt: Is the design fit
for purpose?Delivery is key!
Network is the building block of everything
SD-WAN – an innovation
PAST
For 35yrs+, Corporate Networking was all about physical, discreet, private
networks. Control was driven by the center, with a common architecture and
set of policies.
Networking as we’ve known it, and how we see it changing
PRESENT
The increased uptake of Public Based networking with the Internet becoming
a trusted means of Corporate Enterprise access. Control of these networks can
now be controlled at an application rather than physical layer. Network now seen as a Service, much more dynamic
and responsive “On & Off-able”.
FUTURE
On the horizon the impact of 5G will accelerate this
change, at least complementing if not replacing traditional physical networks.
The 5 elements to consider at a glance …
Determine in Real-Time
High Availability
Offload Local None Central
SecurityUser
Experience
1. User Experience
HOW WHY
• Massive Adoption of Cloud Based Services• Networks must now evolve in order to
accommodate Publicly-Hosted Applications• Not All Applications Are Born Equal: greater need to
be able to profile, prioritize and optimize the delivery based on time-sensitivity and End User Expectations
• SD-WAN Application Defined Routing: in itself isn’t new, what’s changed is the speed and relative easeof being able to manage these changes dynamically
• User experience is key to all our success• OCM plays a large part of deployment strategy
quality needs to complement this investment• Where network is de-scoped we make network tests
and reporting mandatory• Example where UC delivered on a poor network
2. High Availability
HOW WHY
• Greater complexity at the Application layerdemands greater sophistication at the Networking layer
• Demand for bandwidth drives the need to make best use of all available access; Local Internet, Broadband, MPLS & 4G
• Bring all your resources together, utilise them to best effect by optimising traffic routing and managing congestion
• SD-WAN – can support multiple means of access and route traffic in an Active/Active mode
• All about dial tone• Voice is key and touches most people within
the business• People expect robust Voice services• Mobile as a backup• Example: Contact Center
3. Determine in real-time
HOW WHY
• More real Time Control : Use Real Time Traffic Analysis to identify and mitigate bandwidth bottlenecks in real-time
• Strong market push to integrated UC services –Video Rooms, Broadcast, remote working
• Promotion of desktop video leads to bandwidth spikes, benefits in monitoring and foresight
• UC services impact on bandwidth• Healthy network leads to User Experience
Central Orchestrator
4. Offload local, non central
HOW WHY
• Companies (with a few exceptions) will have a hybrid environment of Private & Public networks
• The exam question is therefore how you make best use of both resources – to define the Optimal Route by traffic type
• Traffic that is local can stay local. Traffic that is global can be carried over your global MPLS network
• This optimises performance and maximises the efficiency of your available resources
• UC touches mobile, handset, VC rooms and desktops or home internet connections
• In a Cloud Voice perspective, local break is an option but not ideal, always go for centralized Voice breakout
• A distributed network suits UC• Local breakout to internet where possible
5. Security
HOW WHY
• Centralized control and deployment also applies to Security
• Policies are set centrally in doing so simplifying the complexity associated with management configuration and orchestration of WANs
• As with traffic routing, policies can be defined at the branch level relative to site profile
• Solutions will also provide an end to end encryption tunnel which
• Network Security is a building block of wider UC security message
• Cloud services are encrypted end to end• Network security to give you peace of mind• New security considerations with Cloud - Device
encryption, security, BYOD, Information Rights Management.
Key takeaways
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Get the network right in order to deliver on the full potential of your Cloud strategy
Sizing the network will determine the End User Experience - it is a key component of
the project scope
Two halves of the same whole
It’s an integrated project
Co-ordinated
5G
UC Connect• Specialist global
voice provider and network provider in the same group
• Quality of Serviceacross two business critical systems
• Joint project management, customer success and service assurance
• Faster solution design for hosted telephonyand network architecture, faster delivery and direct engagement
• One ICT partner for project lifecycle
• One negotiation
ONE ProviderONE Team
ONE SolutionONE Proposition
Q&A
Mark Harrison
Sales Director, NTT Europe
mark.Harrison@ntt.eu
Linkedin.com/in/mark-harrison-8703561
Robert Deans
Solutions Consultant Head, Arkadin
r.deans@arkadin.com
Linkedin.com/in/robert-deans-291a5831/
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