VCE VET INFORMATION AND COMMUNICATIONS TECHNOLOGY

Written examination

Wednesday 2 November 2016 Reading time: 11.45 am to 12.00 noon (15 minutes) Writing time: 12.00 noon to 1.30 pm (1 hour 30 minutes)

QUESTION AND ANSWER BOOK

Structure of bookSection Number of

questionsNumber of questions

to be answeredNumber of

marks

A 20 20 20B 21 21 70

Total 90

• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,sharpeners,rulersandonescientificcalculator.

• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/orcorrectionfluid/tape.

Materials supplied• Questionandanswerbookof19pages.• Answersheetformultiple-choicequestions.

Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• Checkthatyournameandstudent numberasprintedonyouranswersheetformultiple-choice

questionsarecorrect,andsignyournameinthespaceprovidedtoverifythis.• AllwrittenresponsesmustbeinEnglish.

At the end of the examination• Placetheanswersheetformultiple-choicequestionsinsidethefrontcoverofthisbook.

Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.

©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2016

SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2016

STUDENT NUMBER

Letter

2016VETICTEXAM 2

SECTION A – continued

Question 1‘Wake-on-LAN’allowsICTworkerstoA. setalarmsonlongnight-timerosters.B. facilitateremoteinstallationfromanimage.C. facilitatedriver-signingforsaferemovalofperipherals.D. setupequipmenttobedisconnectedfromthepowersourcewhennotinuse.

Question 2InstallingprotectionagainstmalicioussoftwarehelpstodefendacomputersystemagainstA. greyware.B. biometrics.C. socialengineering.D. poorcomputercode.

Question 3ALANisusuallyspreadoverA. onesite.B. manysites.C. onecountry.D. largeorganisations.

Question 4Whatisthemost efficienttypeofuserdocumentationtoassistaworkerinasmallbusinesswithsendingajobtoanetworked3Dprinterintheoffice?A. onlinehelpB. localICTsupportC. the3Dprinter’susermanualD. ahard-copystep-by-stepguidetoprintingonthenetwork

Question 5Anetworkoperatingsystem(NOS)isA. hardwarethatcontrolsprinting.B. softwarethatcontrolstheoperationsofthenetwork.C. softwarethatallowsuserstocommunicatewitheachother.D. hardwarethatcontrolstheamountofdatathatindividualuserscandownload.

SECTION A – Multiple-choice questions

Instructions for Section AAnswerall questionsinpencilontheanswersheetprovidedformultiple-choicequestions.Choosetheresponsethatiscorrect orthatbest answers thequestion.Acorrectanswerscores1;anincorrectanswerscores0.Markswillnot bedeductedforincorrectanswers.Nomarkswillbegivenifmorethanoneansweriscompletedforanyquestion.

3 2016VETICTEXAM

SECTION A – continuedTURN OVER

Question 6ThemostimportantfeatureofamanualfortheinstallationofaccountingsoftwareisA. consistency.B. screenshots.C. spellingandgrammar.D. sentenceandparagraphlengths.

Question 7EddiecontactshisworkplaceICTsupportprovideranddemandsassistancewithintwohours.Thistimerequirementofhisservice-levelagreementistheA. replytime.B. responsetime.C. resolutiontime.D. realisationtime.

Question 8Aservice-levelagreementidentifiesA. howtofixanissuewithaclient.B. theamountoftimeneededtocompleteajob.C. thecontactdetailsofthemanageroftheICTsupportcompany.D. therolesandresponsibilitiesofserviceproviderswhosupportusers.

Question 9Tomwasusinghiscomputertochatonlinewithhisgamingclubmembersabouthowthosemembershaveallbeenaffectedbythelatestvirus.Tom’scomputerhasnotbeenaffectedbecauseheA. hashisantivirusautomaticupdateturnedon.B. hashisantivirusautomaticupdateturnedoff.C. hasnotaccessedtheinternetonhiscomputerrecently.D. doesnothaveantivirussoftwareinstalledonhiscomputer.

Question 10TheHelpDesklogshowsthataproblemhasbeencategorisedas‘pending’.Whichoneofthefollowingindicatesthatthejobispending?A. Theproblemhasbeenresolved.B. Theproblemcannotberesolved.C. Theproblemisnotallowedtoberesolved.D. Theproblemrequiresaresourcebeforeitcanberesolved.

2016VETICTEXAM 4

SECTION A – continued

Question 11Mary,atechnicianfromtheBigPaperProcessingCompany,hasjustinstalledanew‘A1printer/scanner’attheKaddyLakeCAD(computer-aideddesign)company.Whatshouldbehernexttask?A. Printatestimage.B. Showastaffmemberhowtoloadareamofpaper.C. Askthemanagerwhenshecantrainthestaffinitsuse.D. Showthemanagerhowtoinstallnewinkcartridgesintheprinter.

Question 12Cat6UTPwiringisoneofthemostcommonnetworkwiringstandardsincurrentuse.UTPstandsforUnshieldedTwistedPair.WhydoesUTPcablehavepairsofwiresthataretwistedtogether?A. tominimiseinterferencefromothercablesnearbyB. tostrengthenthecableforpullingthroughconduitsC. sothateachpairiseasilyidentifiableforcorrectconnectionsD. topreventkinkinginthecableasitispulledfromthebulksupplybox

Question 13WhenacomputerhasinsufficientRAM,someprogramsanddatathathavenotbeenrecentlyusedcanbemovedtoaspecialareaontheharddiskdrive(HDD).TheprocessofswappingbackwardsandforwardsbetweenRAMandtheHDDiscalledA. paging.B. loading.C. spooling.D. formatting.

Question 14TheLinuxandUNIXoperatingsystemscanbeinstalledwithnographicuserinterface(GUI)andbothoperatingsystemsaretotallycontrolledbyacommandlineinterface(CLI).TheWindowsServerCoreoperatingsystemsarealsoalmostpurelycontrolledbyaCLI.WhatistheadvantagetoanorganisationofdeliberatelysettingupafileserverthathasnoGUI?A. Itiseasiertomanage.B. Thelicensingcostsarereduced.C. Itrequireslessadvancedhardware.D. Lesstechnicalknowledgeisrequired.

5 2016VETICTEXAM

SECTION A – continuedTURN OVER

Question 15Tavin,anICTsupportstaffmember,getsareportfromFelix,astaffmember,thathiscomputerscreendoesnothaveanyredinthedisplay.Allothercoloursarestillvisible.Thesameproblemhaspreviouslybeenreported,butitwasnevervisiblewhenanICTsupportstaffmemberarrivedtocheckit.WhenTavinarrivesandchecksthescreen,itisnormalandredisdisplayed.ThecorrectthingforTavintodonowisA. tellFelixtologtheproblemagainthenexttimeitoccurs.B. wigglethevideoconnectorsonthecomputerandthescreen.C. tellFelixtotakeapictureofthescreenwithhismobilephoneandincludeitwhenhelogstheproblem

thenexttimeitoccurs.D. tellFelixthathewillconnectremotelytothecomputerthenexttimetheproblemoccurssohecanseeit

immediately.

Question 16Gerryhadawirelessbroadbandaccountwitha10GBpermonthdataallowance.Hisaccesspointhadaspeedof50Mbps.Ifeverythingworkedatitsratedspeedandwasusedcontinuously,Gerry’sdataallowancewouldrunoutafterA. 200seconds(3minutesand20seconds).B. 1600seconds(26minutesand40seconds).C. 2000seconds(33minutesand20seconds).D. 160000seconds(1day,20hours,26minutesand40seconds).

Question 17Binh,anICTsupportteammember,isdueforhismorningteabreak,butiscurrentlybusywithaprinterthathasacomplicatedpaperjam.Hethengetsacallonhismobilephone,informinghimthattheinternetconnectionforthewholebusinessisnotworking.Binhneedstoreassesshistasksfortoday.Thebest orderforhistasksistoA. completetheremovalofthejammedpaper,investigateandfixtheinternetconnectionproblem,and

thenhavehismorningteabreak.B. completetheremovalofthejammedpaper,havehismorningteabreak,andtheninvestigateandfixthe

internetconnectionproblem.C. putan‘outoforder’signontheprinter,investigateandfixtheinternetconnectionproblem,andthenfix

thejammedprinterbeforehavinghismorningteabreak.D. putan‘outoforder’signontheprinter,investigateandfixtheinternetconnectionproblem,andthen

havehismorningteabreakbeforereturningtothejammedprinter.

2016VETICTEXAM 6

SECTION A – continued

Question 18Thesixstepsbelowarefollowedwhenprovidingadvicetoclients.Thestepsarenotcorrectlysequenced.1. Designthesolution.2. Applythesolution.3. Gainclientapproval.4. Supplyinstructionanduserdocumentation.5. Identifytheclient’sneeds.6. Investigateasolution.

Whichgroupofstepsisinthecorrectsequence?A. 3-2-1B. 6-1-2C. 2-3-4D. 1-2-3

Question 19CallumlooksforwardtowearinghisfavouritecostumetotheComicFansConventioninCalifornia.Whenattemptingtoconnecttothewebsite(http://www.ComicFans.com)topurchaseaticket,hereceivesanerrormessage.Hethentriesapingtest,‘pingComicFans.com’,andgets‘Requesttimedout’.Nexthetries‘tracertComicFans.com’andgetsthefollowingresult.

Tracing route to ComicFans.com (103.224.182.219)over a maximum of 15 hops:

1 192.168.0.1 (192.168.0.1) 0.1 ms 0.1 ms 0.1 ms 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * * * 8 * * * 9 * * *10 * * *11 * * *12 * * *13 * * *14 * * *15 * * *

Trace complete.

Fromtheresults,CallumcorrectlyconcludedthatA. hisnetworkcardisbrokenandneedsreplacing.B. hisrouterisnotconnectingtotheISPandneedstoberebooted.C. theComicFanswebsiteisdown,sohewillhavetowaitforittobefixed.D. aremoterouterisoutoforder,sohehastowaitforittobefixedortryagaintomorrow.

7 2016VETICTEXAM

END OF SECTION ATURN OVER

Question 20Whichoneofthefollowingnetworkdesignswillgivethebestspeedforprintingandinternetuse?

internet

internet

internet

internet

internetrouter

internetrouter

internetrouter

internetrouter

firewall

firewall

firewall

firewall

server

server

server

server

100 Base-Tswitch

100 Base-Tswitch

100 Base-Thub

100 Base-Thub

desktop

desktop

desktop

desktop

laptop

laptop

laptop

laptop

wi-fiaccesspoint

wi-fiaccesspoint

wi-fiaccesspoint

wi-fiaccesspoint

mobiledevice

mobiledevice

mobiledevice

mobiledevice

printer

printer

printer

printer

A.

B.

C.

D.

2016VETICTEXAM 8

SECTION B – continued

SECTION B – Short-answer questions

Instructions for Section BAnswerallquestionsinthespacesprovided.

Question 1 (2marks)AHelpDeskoperatorisunabletoassistaclient.

ExplainwhatprocedurestheHelpDeskoperatorshouldfollow.

Question 2 (3marks)Definethefollowingthreeinstallationoptionsforcomputeroperatingsystems.

Installation options

Definition

full

typical

custom

9 2016VETICTEXAM

SECTION B – continuedTURN OVER

Question 3 (2marks)Itisnotrecommendedthatsoftwarebeevaluatedimmediatelyafteritsinstallation.

Suggesttworeasonswhy.

1.

2.

Question 4 (3marks)Antivirussoftwareisnecessaryforallcomputersthatareconnectedtotheinternet.

a. Whatisanantivirusprogramexpectedtodoonacomputer? 1mark

b. Whatisa‘zero-dayattack’? 1mark

c. Anantivirusprogramisnotabletorepairafile.

Whatisoneoptionthattheantivirusprogrammayoffertodealwiththeproblem? 1mark

Question 5 (3marks)Identifythreefactorstoconsiderwhendesigningandcreatinganappropriatefeedbackform.

1.

2.

3.

2016VETICTEXAM 10

SECTION B – continued

Question 6 (5marks)Thakshila,anICTsupportmember,istoldbyaworkerthatthedataprojectorinthemeetingroomshowsthemessage‘Pleasecleanthefilter’whenevertheprojectoristurnedon.However,themessagegoesawayin30seconds,andworkersignoreitandgetonwiththeirpresentations.

a. WhatdoesThakshilaneedtodonowthatsheisawareofthismessage? 1mark

b. Whenshouldthisbedone? 2marks

c. Explainwhythefiltershouldbecleaned. 2marks

Question 7 (2marks)Withinanorganisation,whatarethenameandthepurposeofthedocumentthatadvisesstaffaboutthefollowing?• levelofformalitytobeappliedtodifferentdocuments• spellingsystemtouse• punctuationrules• presentationrecommendations• formattingofdatesandnumbers

Nameofdocument

Purposeofdocument

11 2016VETICTEXAM

SECTION B – continuedTURN OVER

Question 8 (2marks)AHelpDeskserviceproviderwantstogiveaclientinformationaboutusingremotedesktopsoftwaretoprovideassistance.

DescribeoneadvantageandonedisadvantageofhavingtheHelpDesklocatedawayfromtheclient’sbusinesslocation.

Advantage

Disadvantage

Question 9 (3marks)Outlinethestepsrequiredtocompleteuserdocumentationoncethedocumentationhasbeencreated.

Question 10 (3marks)Anewspaperhasaninternet‘conditionsofuse’policyinplaceforstaffandafirewallthatmonitorsalltraffictoandfromtheinternet.

a. Suggestoneactivitythatisnormallypermittedinaninternet‘conditionsofuse’policy. 1mark

b. Suggestoneactivitythatisnotnormallypermittedinaninternet‘conditionsofuse’policy. 1mark

c. Howcanthemanagementofthenewspaperfindoutifastaffmemberhasnotfollowedthepolicy? 1mark

2016VETICTEXAM 12

SECTION B – continued

Question 11 (4marks)Helenhasanoldcomputerandhercomputer-literatesonhasofferedtoupgradeitforher.

Identifyandexplainfourfeaturesofhercomputerthathersonwillupgrade.

1.

2.

3.

4.

Question 12 (2marks)Abusinessislookingatpotentialwebdesignersforitsnewwebstore.Apotentialdesignerisidentified.Atameetingtodecideifthisdesignerwillbeselected,asamplewebpageisconsidered.Thewebpageisvisuallyappealing.Amemberofthemarketingteamnoticesafewspellingerrorsonthewebpage.

Givetworeasonswhythebusinesswouldnotselectthiswebdesigner.

1.

2.

13 2016VETICTEXAM

SECTION B – continuedTURN OVER

Question 13 (5marks)Aclientisconsideringusingcloudstorage.

Provideadvicetotheclientbydescribingthreeadvantagesandtwodisadvantagesofusingcloudstorage.

Advantage1

Advantage2

Advantage3

Disadvantage1

Disadvantage2

Question 14 (3marks)Twomethodsofprovidingausermanualare:• printthedocumentandincludeitwiththeproduct• makeanelectronicversionavailabletotheuseronline.

Selectoneofthemethodsaboveandprovidetwoadvantagesandonedisadvantageofthismethod.

Method

Advantage1

Advantage2

Disadvantage

2016VETICTEXAM 14

SECTION B – continued

Question 15 (2marks)Ahospitalisconsciousoftheneedtoprotecttheprivacyofpatientsandstaff,soaregularprogramofmaintenanceisperformedonitsICTsystems,wherepatientandstaffdataarestored.

a. Isaregularprogramofmaintenanceconsideredreactivemaintenanceorpreventativemaintenance?Explainwhy. 1mark

b. Aspartofthisregularprogramofmaintenance,thehospitalemploysethicalhackerstotestitswebsiteandfirewallforvulnerabilities.

Whatisoneexampleofthetypeofvulnerabilitythattheethicalhackerswilllookfor? 1mark

15 2016VETICTEXAM

SECTION B – continuedTURN OVER

Question 16 (7marks)Paulhasthreechildrenwhoeachhaveasmartphoneandtheyalwaysseemtoberunningoutofmobiledata.Heistryingtoavoidexcessivemobilenetworkchargesbysettingupwi-fionthenewhomerouter.Sofarthewi-fihasnotbeenturnedon.

a. Whatdoeswi-fionthehomerouterdo? 1mark

b. Themanualfortherouterset-upincludesasectionaboutwi-fisecurity.Paulwantstoturnthewi-fisecurityonbutdoesnotknowwhatsettingstouse.

i. WhatarethebestsettingsforPaultouse? 1mark

ii. Explainwhythesettingsgiveninpart b.i. arethebestsettings. 2marks

c. Paulknowsnottouse‘123456’asthepasswordfortherouter.

ExplainhowPaulcouldchooseasimplebutsecurepasswordforhischildrentouse. 2marks

d. Thewi-fiisnowturnedon.Paul’seldestchildisunabletoconnecttheirsmartphonetothewi-fiontherouter,althoughtheotherchildrencanconnectwithoutanyproblem.

Whatisthemostlikelyreasonforthesmartphonenotconnecting? 1mark

2016VETICTEXAM 16

SECTION B – continued

Question 17 (4marks)Sashahasbeenhiredtodevelopanetworkdesignforasmallhomeoffice.

NumberthestepsthatSashawillneedtofollowfrom1to7inthetablebelow.

Identifythemostsuitablenetworktechnologies,devices,protocols,andnetworkcablesandconnectorstomeetthenetworkdesign.

Ensureclientsign-offfortheproposednetworkdesignandassociatedcomponents.

Developanddocumentthenetworkdesign.

Identifyandclarifytheclient’srequirementsforthesmallhomeofficenetwork.

Sourcevendorsandservicesupplierstoobtainspecifications,anddeterminetheavailabilityandcostoftheidentifiedcomponents.

Reviewavailablenetworktechnologies,devicesandprotocols,anddeterminethemostappropriatetomeettheclient’srequirements.

Identifythemostsuitablenetworkdesigntomeettheclient’srequirements.

17 2016VETICTEXAM

SECTION B – continuedTURN OVER

Question 18 (5marks)Alexisstartinganewbusinessinaspareroomatthesideofherhouse.Alexthinkstheofficespaceisgreatasithasadooraccessingtheoutsideofthehouseaswellaslargewindowssoshecanseeanyoneapproaching.ShehasaskedSJHComputingtoassistherwithsettinguptheICTsysteminhernewofficespace.

a. ProvideonephysicalexampleofsecurityandoneelectronicexampleofsecuritythatSJHComputingwouldprovidefortheICTsystemandgiveareasonforeach. 2marks

Physicalexample

Reason

Electronicexample

Reason

b. Alexhasathree-year-oldsonandshedoesnotwanttobeconfinedtoherhomeofficeallthetime.Sheplansonusingherlaptoptocompleteherworkwhilelookingafterherson.

HowwouldSJHComputingimplementasolutionthatmeetsAlex’sneeds? 2marks

c. OnceSJHComputinghascompletedtheset-upandinstallationoftheICTequipmentintheofficespace,whatmustSJHComputingdobeforecompletingthehandoverandsigningoffwithAlex? 1mark

2016VETICTEXAM 18

SECTION B – continued

Question 19 (2marks)Onarrivalataschool’sICTsupportoffice,aseniortechnicianisgreetedbyseveralstaffmemberswhoarewaitingwithanumberofissuesrequiringresolution.

Determinetheorderinwhichtheissuesshouldberesolvedbywriting1to4intheboxesprovided.

TheBusinessManagercannotemailpayrolldetailstothebank.

ThePrincipalcannotaccesstheinternettocheckthefootballscores.

TheCurriculumDepartment’sfileserver(maindataserver)isdown.

ThereisanEducationDepartmentinitiativetodeploy(estimatedtotakethreehours)withthedeadlinebeinglaterthatday.

Question 20 (3marks)AworkplaceHelpDeskreceivesauserreportaboutacomputerthatwillnotboot.

a. WhattwopiecesofinformationwouldtheHelpDeskoperatorrequestbeforestartingworkontheproblem?Thesetwopiecesofinformationwilldetermineifthecomputeriscoveredbywarranty. 2marks

1.

2.

b. SuggestasystemthattheHelpDeskoperatorcouldusetoobtaintheinformationrequestedinpart a.,ratherthanaskingtheuser. 1mark

19 2016VETICTEXAM

END OF QUESTION AND ANSWER BOOK

Question 21 (5marks)URPhoneisUisasmallbusinessproducingdesignermobilephonecases.ItsclientsbringintheirimagesontheirmobilephonesandpayURPhoneisUtoproduceanappropriatepersonalisedphonecaseonthepremisesusingthesuppliedimages.URPhoneisUoperatesfromasmallshopthatisnexttoacommunityradiostation.

Ontheplanbelow,indicatethelocationoftherequirednetworkcomponentsforURPhoneisU.

reception/shopfront

comm

unity radio station

phone casefabricator