Post on 06-May-2017
Winter 2013 Survey
Winter 2013 survey
Traveling to station/stop
Waiting at station/stop
Total time before boarding bus/train
Yes, I am generally satisfied with Metro Service.
82% 62%10%3%
25%5%
Winter 2013 survey
Winter 2013 survey
***Small sample size
+ =
=+
11 1021min
19min11TR
AIN
R
IDER
S
BU
SR
IDER
S
5 57
25%
44%
BUS TRAIN
I am proud to travel with Metro.
100
80
60
40
20
0
2004
2005
2006
2007
2008
2009
2010
2011
2012
Sprin
g 20
13
Win
ter 2
013
BUS TRAIN
Bus Riders Train Riders
How did you get to the station or stop?
How long did it take you to get to the station/stop and how long did you wait?
Yes, I had a car available to make this trip.
What is your ethnicity?
Gender?
Household Income?
Age?
Yes, I feel safe waiting. Yes, this bus/train is generally clean.
I transferred to complete this trip.
BU
STR
AIN
TRAIN
BUS $16,377
TRAIN
LA COUNTY $56,241
$22,517
Metro Customer Survey Results
Median household income of riders in winter 2013LA County US Census (ACS) 2008-2012
10 year average
10 year average
10 year average
Winter 2013 Survey
$$$$$
$$$$$$$
$$$$$$$$$$$$$$$$$$$
Every year Metro conducts a customer satisfaction survey aboard their buses and trains. This year they got back almost 20,000 paper surveys from riders like you! This is what you had to say.
Winter 2013 Survey
BUS
Yes, my bus/train is generally on time.
under 18
18-22
23-49
50-64
65 and up
8%
21%
47%
19%
5%
5%
19%
53%
20%
4%
BU
STR
AIN
45%
52% 48%
55%
Latino
Black
White
Asian/Pacific Islander
American Indian (1%)
Other
59% 45%
21%20%9%7%
4%5%
11%
18%
!100 100
78%
77%
87%
84%
100
80
60
40
20
200
4
200
5
200
6
200
7
200
8
200
9
2010
2011
2012
Spri
ng 2
013
Win
ter
2013
BUS TRAIN
100
80
60
40
20
200
4
200
5
200
6
200
7
200
8
200
9
2010
2011
2012
Spri
ng 2
013
Win
ter
2013
Walked
Biked
Drove orDropped off
Rides less than once a week
Has been riding for less than a year
Rides 5+ times a week
Has been riding for 5+ years
100
80
60
40
20
0Rides less than once a week***
Has been riding for less than a year
Rides 5+ times a week
Has been riding for 5+ years
100
80
60
40
20
0
Strongly Agree Agree Strongly Agree Agree
In the past month, while riding Metro, have you felt unsafe due to unwanted touching, exposure, comments, or any other form of unwanted sexual behavior?
0 100
18%
21%
Prepared by Metro Research & Development
Yes, I have a cell phone. Yes, and it is a smart phone.100 100
73%
67%
78%
86%