2014 Customer Survey Infographic
1
Winter 2013 Survey Winter 2013 survey Traveling to station/stop Waiting at station/stop Total time before boarding bus/train Yes, I am generally satisfied with Metro Service. 82% 62% 10% 3% 25% 5% Winter 2013 survey Winter 2013 survey ***Small sample size + = = + 11 10 21 min 19 min 11 TRAIN RIDERS BUS RIDERS 5 5 7 25% 44% BUS TRAIN I am proud to travel with Metro. 100 80 60 40 20 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 Spring 2013 Winter 2013 BUS TRAIN Bus Riders Train Riders How did you get to the station or stop? How long did it take you to get to the station/stop and how long did you wait? Yes, I had a car available to make this trip. What is your ethnicity? Gender? Household Income? Age? Yes, I feel safe waiting. Yes, this bus/train is generally clean. I transferred to complete this trip. BUS TRAIN TRAIN BUS $16,377 TRAIN LA COUNTY $56,241 $22,517 Metro Customer Survey Results Median household income of riders in winter 2013 LA County US Census (ACS) 2008-2012 10 year average 10 year average 10 year average Winter 2013 Survey $$$$$ $$$$$$$ $$$$$$$$$$$$$$$$$$$ Every year Metro conducts a customer satisfaction survey aboard their buses and trains. This year they got back almost 20,000 paper surveys from riders like you! This is what you had to say. Winter 2013 Survey BUS Yes, my bus/train is generally on time. under 18 18-22 23-49 50-64 65 and up 8% 21% 47% 19% 5% 5% 19% 53% 20% 4% BUS TRAIN 45% 52% 48% 55% Latino Black White Asian/Pacific Islander American Indian (1%) Other 59% 45% 21% 20% 9% 7% 4% 5% 11% 18% ! 100 100 78% 77% 87% 84% 100 80 60 40 20 2004 2005 2006 2007 2008 2009 2010 2011 2012 Spring 2013 Winter 2013 BUS TRAIN 100 80 60 40 20 2004 2005 2006 2007 2008 2009 2010 2011 2012 Spring 2013 Winter 2013 Walked Biked Drove or Dropped off Rides less than once a week Has been riding for less than a year Rides 5+ times a week Has been riding for 5+ years 100 80 60 40 20 0 Rides less than once a week*** Has been riding for less than a year Rides 5+ times a week Has been riding for 5+ years 100 80 60 40 20 0 Strongly Agree Agree Strongly Agree Agree In the past month, while riding Metro, have you felt unsafe due to unwanted touching, exposure, comments, or any other form of unwanted sexual behavior? 0 100 18% 21% Prepared by Metro Research & Development Yes, I have a cell phone. Yes, and it is a smart phone. 100 100 73% 67% 78% 86%
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Transcript of 2014 Customer Survey Infographic
Winter 2013 Survey
Winter 2013 survey
Traveling to station/stop
Waiting at station/stop
Total time before boarding bus/train
Yes, I am generally satisfied with Metro Service.
82% 62%10%3%
25%5%
Winter 2013 survey
Winter 2013 survey
***Small sample size
+ =
=+
11 1021min
19min11TR
AIN
R
IDER
S
BU
SR
IDER
S
5 57
25%
44%
BUS TRAIN
I am proud to travel with Metro.
100
80
60
40
20
0
2004
2005
2006
2007
2008
2009
2010
2011
2012
Sprin
g 20
13
Win
ter 2
013
BUS TRAIN
Bus Riders Train Riders
How did you get to the station or stop?
How long did it take you to get to the station/stop and how long did you wait?
Yes, I had a car available to make this trip.
What is your ethnicity?
Gender?
Household Income?
Age?
Yes, I feel safe waiting. Yes, this bus/train is generally clean.
I transferred to complete this trip.
BU
STR
AIN
TRAIN
BUS $16,377
TRAIN
LA COUNTY $56,241
$22,517
Metro Customer Survey Results
Median household income of riders in winter 2013LA County US Census (ACS) 2008-2012
10 year average
10 year average
10 year average
Winter 2013 Survey
$$$$$
$$$$$$$
$$$$$$$$$$$$$$$$$$$
Every year Metro conducts a customer satisfaction survey aboard their buses and trains. This year they got back almost 20,000 paper surveys from riders like you! This is what you had to say.
Winter 2013 Survey
BUS
Yes, my bus/train is generally on time.
under 18
18-22
23-49
50-64
65 and up
8%
21%
47%
19%
5%
5%
19%
53%
20%
4%
BU
STR
AIN
45%
52% 48%
55%
Latino
Black
White
Asian/Pacific Islander
American Indian (1%)
Other
59% 45%
21%20%9%7%
4%5%
11%
18%
!100 100
78%
77%
87%
84%
100
80
60
40
20
200
4
200
5
200
6
200
7
200
8
200
9
2010
2011
2012
Spri
ng 2
013
Win
ter
2013
BUS TRAIN
100
80
60
40
20
200
4
200
5
200
6
200
7
200
8
200
9
2010
2011
2012
Spri
ng 2
013
Win
ter
2013
Walked
Biked
Drove orDropped off
Rides less than once a week
Has been riding for less than a year
Rides 5+ times a week
Has been riding for 5+ years
100
80
60
40
20
0Rides less than once a week***
Has been riding for less than a year
Rides 5+ times a week
Has been riding for 5+ years
100
80
60
40
20
0
Strongly Agree Agree Strongly Agree Agree
In the past month, while riding Metro, have you felt unsafe due to unwanted touching, exposure, comments, or any other form of unwanted sexual behavior?
0 100
18%
21%
Prepared by Metro Research & Development
Yes, I have a cell phone. Yes, and it is a smart phone.100 100
73%
67%
78%
86%
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