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Ecosystems and Analytics

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Goals

• Definition of Analytics• Impact of Ecosystems on Analytics• Why Analytics/Metrics Can and Do Go Wrong• How To Consider Metrics/Analytics Projects

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Sound Familiar?

In 2016, expect to see companies begin the titanic shift from simplistic, periodic data collection based on multiple-choice surveys, to demanding technology to uncover meaningful signals in real-time that can both predict and proactively improve employee engagement, productivity, and satisfaction.

It might be a little further out than the forecasts suggest.

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Things Have Changed

• Data Used to Be Expensive• Now It’s Cheap• We Used to Go: hypothesis first• Now We Go: hypothesis second

• Today, we find the hypothesis in the data

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Analytics Are Immature Metrics

Data Knowledge Insight Wisdom

Data Hypothesis Analytics Metrics

Data Questions Better Questions Monitoring

Analytics is the discovery and communication of meaningful patterns in data.

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There Are No Permanent Metrics

The value of a data model is inversely proportional to the number of ad hoc reports

The value of an analytic depends on stable context.

Analysis is a lens. Analytics are one view.

The result of an analytic is action. The result of action is changed data.

Changed data creates new opportunities for improvement.

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All Tools Wear Out

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Good Data is Dirty

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Closed Systems are EasierClosed Systems are Impossible to Keep Closed

Stable Context

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Ecosystem

diverse sets of creatures participating symbiotically in a system that exhibits probabilistic tendencies

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Ecosystems

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Coral Is An Animal

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Coral Is A System

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Inside and Out

• HR is Becoming Outward Facing • Data Sources

– Internal– Ecosystem– External

• Examples– Ecosystem Talent Management– Ecosystem as Talent Buffer– Pay and Benefits Equalization

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The Sum Of All Transactions

Σ xactions ≤ the whole

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The Cobra Story

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Measurement is not an action, it’s an input

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You Always Get What You Expect

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The Hunt For Insight

Knowing When To Go Down A Rabbit Hole

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Key Principles

1. Study Cognitive Bias http://ow.ly/YjWMC

2. Practice Finding Insights In Opaque Data3. Manage Unintended Consequences http://ow.ly/YjXal

4. Know When To Go Down Rabbit Holes