1

Marc Conrad University of Bedfordshire

1

Good communication management

is

Milk

Because project communication is so

important, every project manager should include a

communications management plan – a document that guides

project communications. The communication

management plan will vary with the needs of the

project.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating. Therefore it is

important to address concepts related to Oh

my God!

Many experts agree that the greatest

thread to the success of any

project is a failure to communicate. Even having a plan does

Project Management – PMBOK®

This Lecture:

Conflict ManagementMarc Conrad

Office: D104 – Park Square

Marc.Conrad@beds.ac.uk

2

Marc Conrad University of Bedfordshire

2

Good communication management

is

Milk

Because project communication is so

important, every project manager should include a

communications management plan – a document that guides

project communications. The communication

management plan will vary with the needs of the

project.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating. Therefore it is

important to address concepts related to Oh

my God!

Many experts agree that the greatest

thread to the success of any

project is a failure to communicate. Even having a plan does

On Previous Slides:• Cultural Tensions• Motivation• Staff Management• Role of the Project Manager

• Note that communication must be managed! See Kath Schwalbe’s book for Communication

Management Plan.• Conflict Management.

3

Marc Conrad University of Bedfordshire

3

Good communication management

is

Milk

Because project communication is so

important, every project manager should include a

communications management plan – a document that guides

project communications. The communication

management plan will vary with the needs of the

project.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating. Therefore it is

important to address concepts related to Oh

my God!

Many experts agree that the greatest

thread to the success of any

project is a failure to communicate. Even having a plan does

Conflict Resolution StrategiesAccording to Robert Blake and Jane Mouton (1964)See Kathy Schwalbe’s book for details.

• Confrontation• Compromise• Smoothing• Forcing• Withdrawal

Importance of Task

Imp

ort

an

ce o

f R

ela

tion

ship

withdrawal

smoothing

forcing

confrontation

compromise

4

Good communication management

is

Milk

Because project communication is so

important, every project manager should include a

communications management plan – a document that guides

project communications. The communication

management plan will vary with the needs of the

project.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating. Therefore it is

important to address concepts related to Oh

my God!

Many experts agree that the greatest

thread to the success of any

project is a failure to communicate. Even having a plan does

Methods of Conflict Resolution

• Confrontation Directly facing a conflict with focus on a win-win

problem-solving approach. Most effective method.

• Compromise Give-and-take approach to bring some degree of

satisfaction to all the parties.

• Smoothing De-emphasizing areas of differences.

• Forcing Win-lose approach.

• Withdrawal To withdraw from an actual or potential

disagreement. Least desirable method.

Kathy Shwalbe: Introduction to Project Management, Thomson 2006

5

Marc Conrad University of Bedfordshire

5

Good communication management

is

Milk

Because project communication is so

important, every project manager should include a

communications management plan – a document that guides

project communications. The communication

management plan will vary with the needs of the

project.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating.

Good communication management is crucial to project

execution. Information

distribution is the main

communications management task

Some project managers say that

90% percent of their job is

communicating. Therefore it is

important to address concepts related to Oh

my God!

Many experts agree that the greatest

thread to the success of any

project is a failure to communicate. Even having a plan does

Summary

• Project Management includes Communication Management

• Conflicts must be managed• Confrontation, Compromise, Forcing,

Smoothing, Withdrawal