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Transcript of 1 Good communicatio n management is MilkMilk Because project communication is so important, every...
1
Marc Conrad University of Bedfordshire
1
Good communication management
is
Milk
Because project communication is so
important, every project manager should include a
communications management plan – a document that guides
project communications. The communication
management plan will vary with the needs of the
project.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating. Therefore it is
important to address concepts related to Oh
my God!
Many experts agree that the greatest
thread to the success of any
project is a failure to communicate. Even having a plan does
Project Management – PMBOK®
This Lecture:
Conflict ManagementMarc Conrad
Office: D104 – Park Square
2
Marc Conrad University of Bedfordshire
2
Good communication management
is
Milk
Because project communication is so
important, every project manager should include a
communications management plan – a document that guides
project communications. The communication
management plan will vary with the needs of the
project.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating. Therefore it is
important to address concepts related to Oh
my God!
Many experts agree that the greatest
thread to the success of any
project is a failure to communicate. Even having a plan does
On Previous Slides:• Cultural Tensions• Motivation• Staff Management• Role of the Project Manager
• Note that communication must be managed! See Kath Schwalbe’s book for Communication
Management Plan.• Conflict Management.
3
Marc Conrad University of Bedfordshire
3
Good communication management
is
Milk
Because project communication is so
important, every project manager should include a
communications management plan – a document that guides
project communications. The communication
management plan will vary with the needs of the
project.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating. Therefore it is
important to address concepts related to Oh
my God!
Many experts agree that the greatest
thread to the success of any
project is a failure to communicate. Even having a plan does
Conflict Resolution StrategiesAccording to Robert Blake and Jane Mouton (1964)See Kathy Schwalbe’s book for details.
• Confrontation• Compromise• Smoothing• Forcing• Withdrawal
Importance of Task
Imp
ort
an
ce o
f R
ela
tion
ship
withdrawal
smoothing
forcing
confrontation
compromise
4
Good communication management
is
Milk
Because project communication is so
important, every project manager should include a
communications management plan – a document that guides
project communications. The communication
management plan will vary with the needs of the
project.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating. Therefore it is
important to address concepts related to Oh
my God!
Many experts agree that the greatest
thread to the success of any
project is a failure to communicate. Even having a plan does
Methods of Conflict Resolution
• Confrontation Directly facing a conflict with focus on a win-win
problem-solving approach. Most effective method.
• Compromise Give-and-take approach to bring some degree of
satisfaction to all the parties.
• Smoothing De-emphasizing areas of differences.
• Forcing Win-lose approach.
• Withdrawal To withdraw from an actual or potential
disagreement. Least desirable method.
Kathy Shwalbe: Introduction to Project Management, Thomson 2006
5
Marc Conrad University of Bedfordshire
5
Good communication management
is
Milk
Because project communication is so
important, every project manager should include a
communications management plan – a document that guides
project communications. The communication
management plan will vary with the needs of the
project.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating.
Good communication management is crucial to project
execution. Information
distribution is the main
communications management task
Some project managers say that
90% percent of their job is
communicating. Therefore it is
important to address concepts related to Oh
my God!
Many experts agree that the greatest
thread to the success of any
project is a failure to communicate. Even having a plan does
Summary
• Project Management includes Communication Management
• Conflicts must be managed• Confrontation, Compromise, Forcing,
Smoothing, Withdrawal