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Denver International Airport

Ken GreeneDeputy Manager of Aviation Airport OperationsJune 10, 2014

AIRPORT EMERGENCY

PREPAREDNESS

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AMAC DIVERSITY CONFERENCE

Emergency Operations Definition

‒ Events that:‒ require the modification or shutdown of normal business

operations, and ‒ may require that airport employees and passengers either

seek shelter or evacuate the facility

‒ Examples: ‒ Tornado‒ Facility accident / structural failure‒ Natural gas leak‒ Credible bomb threat‒ Active shooter situation

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Define Shelter vs. Evacuate

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‒ Shelter

‒ Remain in the facility in a protected area such as a designated shelter, stairwell, restroom, baggage tunnel, or other area designated by airport management

‒ Evacuate

‒ Leave the facility and go to a remote location(s) as designated by airport management

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Determine Information Flow Regarding Event

‒ Who is responsible for receiving and disseminating information?

‒ Information is normally received by Terminal Operations or Police if in the facility, or by Airside Operations if a weather event

‒ Immediately reported to the Operations Communication Center

‒ Operations Communication Center notifies senior leadership

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Determine Information Flow Regarding Event

‒ What is the protocol for managing the event?

‒ Activate the Emergency Operations Center (EOC) in a location that is remote from the event

‒ Establish the Incident Command Structure (ICS)

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Incident Command Structure (ICS)

‒ Incident Commander – Airport Operations

‒ Terminal Operations

‒ Denver Police

‒ Denver Fire

‒ Paramedics / Medical Services

‒ Emergency Management

‒ Customs And Border Protection

‒ Transportation Security Administration

Incident Command Structure (ICS) – Cont’d

‒ Airline Representatives

‒ Air Traffic Control Tower

‒ Concessions Program Representative

‒ Ground Transportation

‒ Airport Security

‒ Media / Communications

‒ Airport Maintenance

‒ Airport Safety

Assessment

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‒ Review available information

‒ “Quickly” assess options with team

‒ MAKE A DECISION!

‒ Monitor the implications of the decision as new information becomes available, and prepare to make adjustments accordingly

Next Step

Implement

Communication Plan!

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Activate Plan

‒ Airport Management

‒ Shutdown operations in terminal and concourses or airport-wide

‒ Immediately initiate public address announcements and

establish timeframes for regular updates

‒ Station airport management staff positioned to assist

employees and passengers and to execute plan

‒ Keep communications team updated as much as possible

‒ Provide information to employees and passengers via visual

boards and social media

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Activate Plan – cont’d

‒ Shutdown access to affected locations such as internal people

mover systems, elevators and moving walkways, and roadways

‒ Activate Irregular Operations Plan / Aircraft Diversion Plan in

coordination with the FAA Control Tower

‒ Activate Stranded Passenger Plan – hotel information

‒ Coordinate with Concessionaires

‒ Provide information re: status of the emergency as related to

shutting down the operation, and sheltering employees and

customers

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Activate Plan – cont’d

‒ Coordinate with Airlines

‒ Address needs of deplaning passengers who would normally

access evacuated area of the facility

‒ Address the needs of elderly and disabled passengers

‒ Activate Stranded Passenger Plan – hotel information

‒ Coordinate with Customs and Border Protection

‒ Address requirements for managing arriving international

passengers, specifically directing them to safe areas and

managing off loaded baggage

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Activate Plan – cont’d

‒ Coordinate with Transportation Security Administration

‒ Shut down security checkpoints and direct airport employees

and passengers to designated terminal or concourse locations

or away from the facility

‒ Coordinate with Control Tower

‒ Establish process for handling airplanes that have just arrived

at the gates

‒ Establish plans for flights that have just landed

‒ Establish plans to divert flights to other airports

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Monitor Event

‒ Emergency Operations Center track up-to-date information

regarding event status

‒ Continue public announcements

‒ Continue stakeholder updates

‒ Continue communications team updates

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Secure Event

‒ Decision made by Incident Commander in consultation with

senior management and with input from the airport

management team

‒ Immediately notify communications team

‒ Immediately notify stakeholders

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Resume Normal Operations

‒ Reinstitute operations functions, most importantly security

functions

‒ Re-sterilize secured areas of the airport

‒ Update public announcements

‒ Manage the orderly flow of airport employees and

passengers into the terminal and to the concourses

‒ Verify that all airport employees and passengers have

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After Event Review/Evaluation

‒ Participation by all members of Incident Command Structure

‒ Conduct a review and critique of the management of the

event

‒ Identify areas for improvement

‒ Schedule a follow-up meeting with all stakeholders to review

the event and to identify changes needed to the plan

‒ Commit to a timeframe for implementing changes to the

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Follow-up Action Steps

‒ Address additional airport management and stakeholder

training requirements

‒ Implement modifications to Policies and Procedures

‒ Transmit “draft” plan modifications to all stakeholders for

their review and comment

‒ Implement and disseminate revised plan

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Denver International Airport

Ken GreeneDeputy Manager of Aviation Airport OperationsJune 10, 2014