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Copyright © 2002 ACNielsena VNU company

3CX Training3CX Phone System Version 9

Allen MillerAllen Miller Computer Consulting

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Copyright © 2005 ACNielsena VNU company

3CX success of v8

•Now more then 5000 commercial

installs

•Estimated 20,000 deployments

•Now more then ever a proven

solution

•Clear trend to Windows systems• Customers want control, usability, scale

ability

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Video support

•Video support in 3CXphone

• Single click setup of video calls

•Tested with 3CXPhone, Xlite, Yealink,

• Available for Windows, Android and iPhone

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Video support 2

•Connect remote offices &

extensions

•Use tunnel

•Via VoIP provider if supported

•Ffdshow / h 263 codec

•Skype

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3CXPhone for Android

• Fully supports the industry leading SiP

standard

• G711 and GSM codec support

• Ability to transfer calls

• Choose between integrated or custom dial

pad

• Record phone calls

• Force VoIP calls when available – with this

feature you can automatically make free

VoIP calls take priority over 3G

• Auto provisioning – SIP PBX’s or VoIP

providers can automatically provision

3CXPhone for Android via multicast or

HTTP

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3CXPhone for iPhone

•RFC-Compliant SIP Client

•Hold and Resume

functions

• Transfer functions

•Multi-Tasking Application

•Recording and Playback

of calls

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Smartphone support

•Sip phone

•Tunnel support

•3CX Phone System integration

•Management

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Multi-site 3CX Assistant

•Connect to a remote 3CXPBX

•Monitor presence of extensions &

Queues

•Transfer calls to extensions on remote

PBX!

•Works via tunnel

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Multi-site 3CX Assistant

Switch between

PBXs via the tabs

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Shared Parking / SLA

•SLA like feature – shared parking

•Easily park a call to shared parking

orbit

•1 button transfer on:• Aastra, Cisco, Yealink, Snom, Polycom

•Not available on other PBX

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How Shared parking / SLA works

1. Please hold – press BLF 1

2. Call on Line 1!

3. Press – press BLF 1 to pick up call

ParkingOrbit 1

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3CXPhone & Assistant Provisioning

•Provision 3CXphone & 3CX

assistant

•Automatically provides• Auth details

• Server (local and public IP)

• Tunnel connections

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How it works

User pastes provisioning URL from the welcome mail

http://192...../3cxProv_104234234350_110.xml

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Create conf calls from 3CX Assistant

•Few mouse clicks

•Add local & external

participants

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New 3CX Assistant shortcuts

•New shortcuts in 3CX Assistant• Call a user on his / her mobile

• Leave a voice mail

• Intercom call

• Conference call

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Other features

•Change colors in 3CX Assistant

•Ability to hide extensions from

Assistant

•Improved, faster Myphone portal

•Smartphone “format” in

development

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Profiles / Status / Rules

•Ability to define status• Away / Out of the Office / On break

• Easily define what should happen

•Improved forwarding rules

interface

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Advanced configuration

•Add exceptions based caller ID and time

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Set status from 3CX Assistant or phone

•Set your status by phone (vmail

menu)

•MyPhone home page

•Automatically by system

•Or drop down in 3CX Assistant

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Music on hold

•Specify up to 5 files

•Randomize per day

•Randomize per call (more CPU

intensive)

•http://www.royaltyfreemusic.com/

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Management interface

•Shows last registration & status

of• Remote extensions

• VoIP provider lines / Sip trunks

• Bridges

•Improved DID configuration

•In v8 - Server download update

capability

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Abyss web server instead of Cassini

•3CX now bundles Abyss web

server

•High performance, low CPU usage

•Independent of Windows updates

•Independent of other websites on

IIS

•IIS still an option!

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Other

•System wide black list

•G722 support

•Configure office hours per queue

•More efficient media server

•Out of office hours switch• Night mode

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Configure Fax extensions

890Microsoft Fax with

t38Faxvoip or faxback

8883CX Fax Server

889 - ATAFax Machine

Gateway or provider

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Active Directory Integration

•Import users from Active Directory

•Import NEW users from Active Directory

•Sync changes in names and emails

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Call forwarding – Caller ID

•Ability to configure a 302 redirect

for extensions with direct DID

•Ability to rewrite the caller ID so

you can include original caller ID

•Call screening for rebound

feature

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Microsoft Dynamics

•Full integration with MS

Dynamics• Launch calls

• Log calls

• Match calls to contacts

•Similar to salesforce.com &

Outlook

•In V8 – TAPI support!

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Microsoft Outlook

• Outlook 2010 support

• Improved integration between 3CX CRM and

outlook using remoting technology

• Ability to open the contact record immediately

• Ability to allow the CRM popup to steal focus or

leave focus on current working document

• Microsoft Outlook 2003,2007,2010 (32 and 64 bit)

• Windows OS:  XP SP3, Vista, Windows 7 (32/64 bit)

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Call Center Edition

•V9 already includes new Queue

service

•Upgradeable by License key

•Q4 delivery

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Call Center Edition

•More queue strategies• Longest Wait

• Least Used

• Ring Back

•Listen In, Whisper

•Wrap up time

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Call Center Edition

•Real time stats in 3CX Assistant• Abandon rate

• Callers in Queue

• AVG wait time

• AVG Talk time

• Stats per Agent

•Wall Board feature

•SLA

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Call Center Edition

•Extensive reporting• Abandon rate over time

• AVG wait/talk time over time

• Call chart by time

• SLA met /not met

• Agent reports etc.