3 A clean, pleasant store is Article II of the “DeCA Customer Bill of Rights” Overall clean appearance is first impression on customers – They deserve it Areas with big “payoffs” are floors, shelves, display counters, restrooms
Transcript of 1 2009 ALA Store Directors Conference Heidelberg, Germany CSM Victor Garcia Senior Enlisted Advisor...
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2009 ALA Store Director’s Conference
Heidelberg, Germany
CSM Victor GarciaCSM Victor GarciaSenior Enlisted AdvisorSenior Enlisted Advisor