1 2009 ALA Store Directors Conference Heidelberg, Germany CSM Victor Garcia Senior Enlisted Advisor...

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1 2009 ALA Store Director’s Conference Heidelberg, Germany CSM Victor Garcia CSM Victor Garcia Senior Enlisted Senior Enlisted Advisor Advisor July 29, 2009 July 29, 2009

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3 A clean, pleasant store is Article II of the “DeCA Customer Bill of Rights” Overall clean appearance is first impression on customers – They deserve it Areas with big “payoffs” are floors, shelves, display counters, restrooms

Transcript of 1 2009 ALA Store Directors Conference Heidelberg, Germany CSM Victor Garcia Senior Enlisted Advisor...

Page 1: 1 2009 ALA Store Directors Conference Heidelberg, Germany CSM Victor Garcia Senior Enlisted Advisor July 29, 2009.

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2009 ALA Store Director’s Conference

Heidelberg, Germany

CSM Victor GarciaCSM Victor GarciaSenior Enlisted AdvisorSenior Enlisted Advisor

July 29, 2009July 29, 2009

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