Post on 31-Mar-2015
1© 2003 Cisco Systems, Inc. All rights reserved.
Session NumberPresentation_ID
FUNDAMENTALS OF IT ESSENTIALS IPC HARDWARE AND SOFTWARE
MIKE MILFORD
Queensland University of TechnologyBrisbane
m.milford@qut.edu.au
2© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
• Introduction
• Curriculum Content/Assessment
• Target Audience
• Industry Certification (CompTIA A+)
• Curriculum Mapping (CNAP)
• Equipment Required
• Curriculum Integration
• Curriculum Marketing
• Best Practices
• Resources
• Instructor Training
AGENDA
4© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
Develops skills in the IT industry
by building computers
installing operating systems
adding peripherals
maintaining and troubleshooting hardware/software
IT ESSENTIALS I: PC HARDWARE/SOFTWARE
5© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
A hands-on, lab-oriented course
stresses laboratory safety
working effectively in a group environment.
It also helps prepare students for CompTIA's A+ Certification and may be used as a precursor to CCNA study.
An everyday ‘confidence’ skill-set.
IT ESSENTIALS I: PC HARDWARE/SOFTWARE
6© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM CONTENT UPDATE
Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating SystemsWindows XP Operating SystemMultimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking FundamentalsPrinters and PrintingPreventive Maintenance and UpgradingTroubleshooting PC HardwareTroubleshooting Software----------------------------------------------------The IT ProfessionalA+ Certification Review
VERSION 314
CHAPTERS
7© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM CONTENT UPDATE
Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating Systems
Windows XP Operating SystemMultimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking FundamentalsPrinters and PrintingPreventive Maintenance and UpgradingTroubleshooting PC HardwareTroubleshooting Software
MAJOR CHANGE
8© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM CONTENT UPDATE
Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating SystemsWindows XP Operating System
Multimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking Fundamentals
Printers and PrintingPreventive Maintenance and UpgradingTroubleshooting PC Hardware
Troubleshooting Software
MINOR UPDATES
EXAMPLES:
• Wireless
• DVD’s
• Digitizing Video
• Satellite Internet
• Printing Enhancements
• Firewalls
• Preventative Maintenance
• Troubleshooting Software
9© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CONTENT FEATURES
• E-Lab Activities
• Flash Animations
• Drag-n-Drop Exercises
• Photo Zooms
• Instructional Videos
• Still Graphics
• FIB (fill-in-the-blank)
• Application Activity
10© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CONTENT FEATURES
Application Activity
11© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
ASSESSMENT
Item Types
• MCSA (multiple-choice single answer)
• MCMA (multiple-choice multiple answer)
• FIB (fill-in-the-blank)
• DnD (drag-and-drop)
• True/False
• Application activity
• Course feedback
• Personalised feedback
• Certification practice exams
12© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM TARGET AUDIENCE
• Anyone with interest in computer hardware/software issues (‘life-skill’)
• Typically school students in Years 9-11 (ages approx 14-16) for
course credit[TAFE, University interest!!!]
• No prior experience with computer maintenance and repairs required
• Students should have a Reading Age Level of 13, basic computer literacy and Internet awareness
• Students from outside of the CCNA program can enroll (non CCNA LA’s)
• ‘community’ groups.
13© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM DELIVERY (STUDENT)
Hours of Instruction
30 hours of instruction/onlinecurriculum
40 hours hands-on labs.
MINIMUM 70 HOURS
we use 110-120 hours over 2 semesters
14© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
COURSE COMPLETION
15© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CAREER OPPORTUNITIES
Computer servicing and repairs
- commercial- schools etc
Computer sales
Help desk
Computer design and manufacturing
Teach IT courses
Good ‘everyday’ skill set.
16© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM CERTIFICATION
ITE I prepares students for the CompTIA’s A+ Industry Certification.
A+ Certification requires 2 exams to be passed:
• A+ Core Hardware• A+ Operating Systems Technologies
17© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
A+ CERTIFICATION
Adaptive: (before June 2003)220-221: Core Hardware220-222: OS Technologies
Linear: (June 2003)220-231: Core Hardware220-232: OS Technologies
Current: (26 November 2003)220-301: Core Hardware220-302: OS Technologies
80 Questions90 MinutesScaled Score 300-900Required: 515 and 505
18© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM LANGUAGES
IT ESSENTIALS I:
English
A+ CERTIFICATION:
EnglishDutchJapanese
SpanishFrench
German
19© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
EQUIPMENT REQUIREMENTS
• Lab of newer Intel/compatible CPU (with CDROM)[preferably 1:1 ratio]
• Lab of ‘older’ computers for regular dismantling[preferably be able to have Win9x regularly installed]
• Good toolkit• Multimeter• ESD mat with ground cord• ESD wristband• Safety glasses• Other lab supplies as may be required
Hardware
20© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
EQUIPMENT REQUIREMENTS
• Windows 9X, 2000, XP (XP optional)
• IE 5+ or Netscape 4.7+
• Macromedia Flash Player 6+
• Acrobat Reader 4+
• Windows media Player 7.1+
Software
21© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM INTEGRATION/ALIGNMENT
• Educationally sound purpose for undertaking[possible community courses – senior citizens, disadvantaged groups etc …]
• Life skill-set implications – ‘grass roots stuff’[not just for IT curriculum]
• Educational initiatives:- Local mainstream choice, standalone per Cisco delivery- State
credit towards final school assessment, government ICT skills acquirement- National TAFE Diploma/Degree credit
22© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CURRICULUM MARKETING
• Marketing tools/ideas from Academy Connection[ Tools, Course Catalogue ]
• AsiaPac Website more specific support
• Government/Education Initiatives to ‘hook’ into
• Promote it well (enthusiastically/educationally) internally[how it fits with strategic directions, value etc ..]
• Wider Promotion (information sessions, visits, etc)- Local schools- Community- State schools (government initiatives)- Independent schools !!!!- TAFE’s and Universities
• Deliver it well (enthusiastically/educationally) - personal satisfaction- QA (internally and CNAP)- outcomes- further promotion
23© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
BEST PRACTICES
• Curriculum resources:
- eLABs- hands-on labs- ‘simulations’- other inter-actives
• Maintain Journals (‘field notes’)
• Student skills support delivery
• Student talks
• Online assessment formally undertaken
• Have plenty of spare parts
• ‘micro’ and ‘macro’ situations
• Business visits
• Field expert talks
• Parent/caregiver invitation to sessions
• Assistance to current technical support.
24© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
RESOURCES
Version 3.0
• Instructor Guide• Instructor Lab Manual• Student Lab Manual• Student Labs and EJ Workbook (PDF Files)
Useful from Version 2
• Engineering Journal Answers• Instructor PowerPoint Presentations
Download from Academy Connection
25© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
RESOURCES (Cisco Press)
26© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
Maps to the current version 2 of the online course.Accompanying CD-ROM includes enrichment materials such as:• 15 e-Lab activities• 800+ exam practice questions• Photo Zooms • 10 instructional videosthat also prepare students for the CompTIA A+ Certification exam.
Approximately $US60.00
RESOURCES (Cisco Press)
Companion Guide
Cisco Press has published a 175-page supplement.Contains new information for IT Essentials I (version 3) and the NEW
CompTIA A+ Certification exam.
27© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
RESOURCES (Cisco Press)
Student Lab Companion($US25)
Engineering Journal($US20)
28© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
INSTRUCTOR TRAINING PREREQUISITES
• Before an instructor can create a class for IT Essentials, they must have successfully completed both the curriculum training and Academy Orientation.
• Basic Computer Literacy and a reasonable understanding of the Windows Operating System.
• Not required to currently be teaching in the Academy Program.[If not a LA then must become a SC-First Academy]
• An educationally sound reason for undertaking.
29© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
INSTRUCTOR TRAINING
• 5-8 days in-person training
• 2-3 chapters per day
• Online chapter assessments
• Teach backs (presentations)
• Skills-based assessment (pass)
• Online final assessment (pass)
30© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID
CCAI FOR IT ESSENTIALS I
• Successfully complete all required training (including final exam and skills assessment) as evidenced by the records in the online Assessment System.
• Pass CompTIA’s A+ Certification.
• Successfully teach at least one IT Essentials I student or instructor class including the use of online exams as verified through the Assessment System
• All within a certain time limit ???
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