1 © 2003 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID FUNDAMENTALS OF IT...

1© 2003 Cisco Systems, Inc. All rights reserved.

Session NumberPresentation_ID

FUNDAMENTALS OF IT ESSENTIALS IPC HARDWARE AND SOFTWARE

MIKE MILFORD

Queensland University of TechnologyBrisbane

[email protected]

2© 2003 Cisco Systems, Inc. All rights reserved.Presentation_ID

• Introduction

• Curriculum Content/Assessment

• Target Audience

• Industry Certification (CompTIA A+)

• Curriculum Mapping (CNAP)

• Equipment Required

• Curriculum Integration

• Curriculum Marketing

• Best Practices

• Resources

• Instructor Training

AGENDA


Develops skills in the IT industry

by building computers

installing operating systems

adding peripherals

maintaining and troubleshooting hardware/software

IT ESSENTIALS I: PC HARDWARE/SOFTWARE


A hands-on, lab-oriented course

stresses laboratory safety

working effectively in a group environment.

It also helps prepare students for CompTIA's A+ Certification and may be used as a precursor to CCNA study.

An everyday ‘confidence’ skill-set.

IT ESSENTIALS I: PC HARDWARE/SOFTWARE


CURRICULUM CONTENT UPDATE

Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating SystemsWindows XP Operating SystemMultimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking FundamentalsPrinters and PrintingPreventive Maintenance and UpgradingTroubleshooting PC HardwareTroubleshooting Software----------------------------------------------------The IT ProfessionalA+ Certification Review

VERSION 314

CHAPTERS



Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating Systems

Windows XP Operating SystemMultimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking FundamentalsPrinters and PrintingPreventive Maintenance and UpgradingTroubleshooting PC HardwareTroubleshooting Software

MAJOR CHANGE



Information Technology BasicsHow Computers WorkAssembling a ComputerOperating System FundamentalsWindows 9x Operating System OverviewWindows NT/2000 Operating SystemsWindows XP Operating System

Multimedia CapabilitiesAdvanced Hardware Fundamentals and ServersNetworking Fundamentals

Printers and PrintingPreventive Maintenance and UpgradingTroubleshooting PC Hardware

Troubleshooting Software

MINOR UPDATES

EXAMPLES:

• Wireless

• DVD’s

• Digitizing Video

• Satellite Internet

• Printing Enhancements

• Firewalls

• Preventative Maintenance

• Troubleshooting Software


CONTENT FEATURES

• E-Lab Activities

• Flash Animations

• Drag-n-Drop Exercises

• Photo Zooms

• Instructional Videos

• Still Graphics

• FIB (fill-in-the-blank)

• Application Activity


CONTENT FEATURES

Application Activity


ASSESSMENT

Item Types

• MCSA (multiple-choice single answer)

• MCMA (multiple-choice multiple answer)

• FIB (fill-in-the-blank)

• DnD (drag-and-drop)

• True/False

• Application activity

• Course feedback

• Personalised feedback

• Certification practice exams


CURRICULUM TARGET AUDIENCE

• Anyone with interest in computer hardware/software issues (‘life-skill’)

• Typically school students in Years 9-11 (ages approx 14-16) for

course credit[TAFE, University interest!!!]

• No prior experience with computer maintenance and repairs required

• Students should have a Reading Age Level of 13, basic computer literacy and Internet awareness

• Students from outside of the CCNA program can enroll (non CCNA LA’s)

• ‘community’ groups.


CURRICULUM DELIVERY (STUDENT)

Hours of Instruction

30 hours of instruction/onlinecurriculum

40 hours hands-on labs.

MINIMUM 70 HOURS

we use 110-120 hours over 2 semesters


COURSE COMPLETION


CAREER OPPORTUNITIES

Computer servicing and repairs

- commercial- schools etc

Computer sales

Help desk

Computer design and manufacturing

Teach IT courses

Good ‘everyday’ skill set.


CURRICULUM CERTIFICATION

ITE I prepares students for the CompTIA’s A+ Industry Certification.

A+ Certification requires 2 exams to be passed:

• A+ Core Hardware• A+ Operating Systems Technologies


A+ CERTIFICATION

Adaptive: (before June 2003)220-221: Core Hardware220-222: OS Technologies

Linear: (June 2003)220-231: Core Hardware220-232: OS Technologies

Current: (26 November 2003)220-301: Core Hardware220-302: OS Technologies

80 Questions90 MinutesScaled Score 300-900Required: 515 and 505


CURRICULUM LANGUAGES

IT ESSENTIALS I:

English

A+ CERTIFICATION:

EnglishDutchJapanese

SpanishFrench

German


EQUIPMENT REQUIREMENTS

• Lab of newer Intel/compatible CPU (with CDROM)[preferably 1:1 ratio]

• Lab of ‘older’ computers for regular dismantling[preferably be able to have Win9x regularly installed]

• Good toolkit• Multimeter• ESD mat with ground cord• ESD wristband• Safety glasses• Other lab supplies as may be required

Hardware


EQUIPMENT REQUIREMENTS

• Windows 9X, 2000, XP (XP optional)

• IE 5+ or Netscape 4.7+

• Macromedia Flash Player 6+

• Acrobat Reader 4+

• Windows media Player 7.1+

Software


CURRICULUM INTEGRATION/ALIGNMENT

• Educationally sound purpose for undertaking[possible community courses – senior citizens, disadvantaged groups etc …]

• Life skill-set implications – ‘grass roots stuff’[not just for IT curriculum]

• Educational initiatives:- Local mainstream choice, standalone per Cisco delivery- State

credit towards final school assessment, government ICT skills acquirement- National TAFE Diploma/Degree credit


CURRICULUM MARKETING

• Marketing tools/ideas from Academy Connection[ Tools, Course Catalogue ]

• AsiaPac Website more specific support

• Government/Education Initiatives to ‘hook’ into

• Promote it well (enthusiastically/educationally) internally[how it fits with strategic directions, value etc ..]

• Wider Promotion (information sessions, visits, etc)- Local schools- Community- State schools (government initiatives)- Independent schools !!!!- TAFE’s and Universities

• Deliver it well (enthusiastically/educationally) - personal satisfaction- QA (internally and CNAP)- outcomes- further promotion


BEST PRACTICES

• Curriculum resources:

- eLABs- hands-on labs- ‘simulations’- other inter-actives

• Maintain Journals (‘field notes’)

• Student skills support delivery

• Student talks

• Online assessment formally undertaken

• Have plenty of spare parts

• ‘micro’ and ‘macro’ situations

• Business visits

• Field expert talks

• Parent/caregiver invitation to sessions

• Assistance to current technical support.


RESOURCES

Version 3.0

• Instructor Guide• Instructor Lab Manual• Student Lab Manual• Student Labs and EJ Workbook (PDF Files)

Useful from Version 2

• Engineering Journal Answers• Instructor PowerPoint Presentations

Download from Academy Connection


RESOURCES (Cisco Press)


Maps to the current version 2 of the online course.Accompanying CD-ROM includes enrichment materials such as:• 15 e-Lab activities• 800+ exam practice questions• Photo Zooms • 10 instructional videosthat also prepare students for the CompTIA A+ Certification exam.

Approximately $US60.00


Companion Guide

Cisco Press has published a 175-page supplement.Contains new information for IT Essentials I (version 3) and the NEW

CompTIA A+ Certification exam.



Student Lab Companion($US25)

Engineering Journal($US20)


INSTRUCTOR TRAINING PREREQUISITES

• Before an instructor can create a class for IT Essentials, they must have successfully completed both the curriculum training and Academy Orientation.

• Basic Computer Literacy and a reasonable understanding of the Windows Operating System.

• Not required to currently be teaching in the Academy Program.[If not a LA then must become a SC-First Academy]

• An educationally sound reason for undertaking.


INSTRUCTOR TRAINING

• 5-8 days in-person training

• 2-3 chapters per day

• Online chapter assessments

• Teach backs (presentations)

• Skills-based assessment (pass)

• Online final assessment (pass)


CCAI FOR IT ESSENTIALS I

• Successfully complete all required training (including final exam and skills assessment) as evidenced by the records in the online Assessment System.

• Pass CompTIA’s A+ Certification.

• Successfully teach at least one IT Essentials I student or instructor class including the use of online exams as verified through the Assessment System

• All within a certain time limit ???

1 © 2003 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID FUNDAMENTALS OF IT...

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