Centralia College

Compiled June 23, 2010Sue Gallaway, Centralia College

Sample PopulationConfidence

IntervalConfidence

Level

Fall 2009 209 633 5.55 95%

Summer 2009 141 468 6.91 95%

Winter 2010* 408 1650 4.21 95%

Spring 2010 327 1393 4.74 95%

*Surveys were erroneously sent to some students enrolled in Spring 2010

Surveys were sent to students enrolled in at at least one eLearning course

Online

eCorrespondence

Hybrid

Web-enhanced

Flex

Prior to the end of instruction each quarter, students were emailed a link to a Surveymonkeyonline survey.

Problems included having incorrect email addresses, which were pulled directly from the student management system. Each quarter about 10% of the emails sent would bounce back.

Between summer quarter 2009 and spring quarter 2010 there was continuous improvement in student satisfaction scores across multiple measures

Regarding overall satisfaction, students increasingly reported being “completely satisfied” - from 29.5% to 49.4%

In spring 2010, 85.2% of student reported being completely/somewhat satisfied

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Strongly agree Somewhat agree Neither agree nor disagree

Somewhat disagree Strongly disagree N/A

Summer09 Fall 09 Winter 10 Spring 10

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Completely satisfied Somewhat satisfied Neither satisfied nor dissatisfied

Somewhat dissatisfied Completely dissatisfied

Summer09 Fall 09 Winter 10 Spring 10

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Certain Very Iikely Somewhat likely Unlikely Very unlikely Not applicable

Summer09 Fall 09 Winter 10 Spring 10

Available upon request

Original data tables location: My Dropbox\Centralia College\eLearning\Satisfaction Surveys\2009-2010 eLearning Satisfaction Survey