Post on 03-Apr-2018
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Retaining Talent: When Does itReally Start?
18 September 2006
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Recruiting talent
Retention from the start
My company… GASCO
Engaging employees
Benefits
Program Overview
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Attracting & retaining
talent is one of the mostchallenging activities
companies face today
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
From the book“Good to Great”
Jim Collins on finding Talent…
Great business leaders all feel one of the biggest limitations on successful
business growth is the difficulty of attracting and keeping enough of theright people…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
“Getting top people is my number 1concern because the strength of thewhole team determines Yahoo’s
overall success…”
Terry Semel Yahoo’s CEO…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Strategic Questions
What is the company’s Vision & MissionAre major changes taking place in the industry
Will we be doing the same thing in
5 weeks, 5 months, 5 years…
Are we heading in a new direction
What does it take to be successful today
What wil l i t take to be successful tomorrow
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Disadvantages:Inbreeding
Lack of new ideasPolitical infighting for promotion
More training & development
Retention of people NOT selected
Advantages:Improves employee morale
Encourages high performance
Better assessment of talent
Lower recruiting costs
Promotes succession planning
Internal Recruiting
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Disadvantages:Morale of existing employees
Adjustment – orientation periodWeaker assessment of talent
Applicant may not be a good fit
Commitment problems
Advantages:Bring new ideas to the company
High level of competence
No political infighting
Faster than training a marginally
qualified in-house candidate
External Recruiting
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Focus the Recruiting Efforts
Identify skills neededPrioritize vacant positions
Focus efforts on the most critical positions
Consider Nationalization implicationsCollect resumes, CVs and job applications
Follow systematic screening process
Select the top candidates for interviewManage the interview process
Make final selection decisions quickly
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Explain hiring process to applicants
Sell the company
Sell the job to applicants
Keep the applicants informed
Ensure good fit between applicant & thecompany
Make final selection decisions quickly
Attracting High-Potentials
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Matches applicant skills, knowledge, & abilitieswith company needs
Direct impact on the employee’s work efforts Lowers cost
Improves morale
Greater job satisfaction
Why is a Good Fit Important?
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
When Does Retention Start?
Visionary companies start thinking about employeeretention when they make a job offer …
Offer contains more than salary & starting detailsIt promotes company image
It reinforces applicant’s decision to join
How can we do th is?
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Candidate’s acceptance letter Contains the job titleBrief job descriptionStarting dateTime and place to report
Pay & benefits program information
Company promotional literature
Copies of in-house newsletters
Product descriptions & catalogs
Annual Report
A Good Offer Package
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Supervisor writes a welcome letter
Includes recent achievementsOutlines future objectives
Provides department organization chart
Other Items Could Include…
HR sends the offers but the gaining manager canstill play a role…
A “good offer” helps the applicant reconfirm their decision to join while providing material friends &family can look at.
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Initial documents
Complete screening formalitiesEnter data in the system
Outline major Policies & Procedures
Provide Company ID CardDiscuss Pay & Attendance
Introduce employee to their new manager
The Employee Arrives…
HR welcomes the new employee during a shortmeeting to collect…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Prepare the new employee’s physical work area
Ensure they have the right supplies & equipmentEstablish computer access & email account
Make sure their phone number is working
Discuss the employee’s job description Explain their major duties & responsibilities
Explain standards they will be evaluated against
The First Day…
New employees should always meet their manager and see their work environment…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Explain the organization’s culture Discuss customs, values and traditions
Explain department’s day-to-day activities
Conduct a department tour Introduce employee to their colleagues
Point out the location of:
Rest roomsBreak areas / smoking areasCafeteriaEmergency exits / safety gear Supply cabinets, photocopy and fax machines
The Manager Should Also…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Making A Difference…
Assign a work project that supports the
department’s mission
Their work should be task with real value
Don’t give them manuals / policies to read
Conduct regular & frequent follow-up
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Dress code
Email / internet usage
Employee manualGrievances / complaints
Health plan
Meal breaks
Parking facilities
Probationary period
Later in the Week…
HR personnel provides additional information… Overtime rules
Telephone policies
Security regulationsSmoking policy
Suggestion program
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Why is thisImportant to
GASCO ?
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Joint Venture Company started February 1978 ADNOC, Shell, Total & Partex
Daily Processing Capacity of: 5 billion cubic feet of gas 20,000 tons of Natural Gas Liquids (NGL)
220,000 barrels of condensate 4,500 tons of Sulphur 3,000 tons of Ethane
Production is for Local Consumption & Export
Operates 2300 KM of pipelines within the UAE
Abu Dhabi Gas Industries Ltd.
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Other Critical Factors
More than $6 billion worth of projectsGASCO’s capacity doubling by 2008
Extensive recruiting efforts underway
Ageing workforce / future retirements
Increasing Nationalization targets
Extremely competitive recruiting market
So… employee engagement and retentionefforts are critical to the Company’s futuresuccess…
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Engaging& Retaining
Employees
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
Ruwais
Asab
Buhasa
Jebal Ali
Abu Dhabi
Habshan/Bab
Customer Service 2004-2005
1) MIND LEAP
We cross over to betterperformance through a
change in thinking
April & May314 people
2) UNDERSTAND OTHERS
We solve many problems byunderstanding other people
July & August367 people
3) LISTEN UP
We improve communicationwhen we develop our
listening skills
November & December391 people
4) PRO-ACT
We take action tohelp our colleagues
February & March329 people
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision Interactive Workshops
1401 people attended CustomerService Training in 2004-2005
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
1012 people attended workshopsin 2005-2006
Commercial Awareness Sessions
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
0%10%
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m m u n i t
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2003
2004
2005
KPI Achievement
85%
109%
118%
0%
20%
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100%
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2002
2003
2004
Engaged Workforce Benefits
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
In Closing…
Good training will not fix a bad recruitingand selection process
If you don't hire the right applicant, your
competitor will
Every company has equal access to
materials, information & resources – the
real difference is the way successful
companies use these assets!
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
AdditionalInformation
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
The Society for Human ResourceManagement (SHRM) is the world's
largest association devoted to human
resource management. Representing
more than 200,000 individual members,the Society's mission is to serve the
needs of HR professionals by providing
the most essential and comprehensive
resources available.
http://www.shrm.org
What is SHRM
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
ASTD (American Society for Training & Development) is
the world's largest association dedicated to workplace
learning and performance professionals. ASTD's 70,000
members and associates come from more than 100
countries and thousands of organizations--multinational
corporations, medium-sized and small businesses,
government, academia, consulting firms, and product
and service suppliers.
What is ASTD?
http://www.astd.org
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The Middle East HR Summit 2006, Dubai, 17-19 September 2006
Gasco 21 Realizing the Vision
The Human Capital Institute (HCI) is a professional
organization dedicated to leadership in the business
science of Talent Management. Members are HumanCapital professionals & executive leaders who share
the conviction that TALENT is the most powerful
competitive lever in a knowledge economy.
What is HCI?
http://www.humancapitalinstitute.org
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Gasco 21 Realizing the Vision
Questions ?