Post on 26-Dec-2015
© Copyright IBM Corporation 2007
IBM Global Business Services
Wealth Management EventEffective Client Reporting
Rohitha Perera, Partner
27th September 2007
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 2 © Copyright IBM Corporation 20072 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
Client Reporting is more than a technology problem…
… although Odyssey/Actuate are important components of an overall solution!
Actuate
Odyssey
Client Reporting Solution Components
Client requirements
Client report
Timely, accurate data
Involved parties
Client
Marketing
Sales
Operations
Compliance
IT
Dat
a G
ove
rnan
ce
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 3 © Copyright IBM Corporation 20073 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
Competitive implications of getting client reporting right (1a/2)
New clients
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 4 © Copyright IBM Corporation 20074 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
Competitive implications of getting client reporting right (1b/2)
New clients
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 5 © Copyright IBM Corporation 20075 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
Competitive implications of getting client reporting right (2/2)
Retained clients
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 6 © Copyright IBM Corporation 20076 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
What are the key areas to focus on?
1: The report is confirmation that the value proposition/brand is being delivered
What is the value proposition?
Client requirements
Client report
Actuate
Odyssey
Timely, accurate data
Data
Go
vern
an
ce
Client Reporting Solution Components
Involved parties
Client
Marketing
Sales
Operations
Compliance
IT
Client Report
Integrated Relationship Management ProcessIntegrated Relationship Management Process
Account servicingInvestment servicing
Account servicingInvestment servicing
Strategy and Research
Strategy and Research
ProductMgmt
ProductMgmt
Sales and advice
Sales and advice
Investment Mgmt
Investment Mgmt
Relationship MgmtOngoing sales
Relationship MgmtOngoing sales
3: The report is composed of client, account, product and transactional details, benchmarks, etc
Are they aggregated, timely, accurate, relevant, available?
2: The report is the opportunity to demonstrate that investment objectives are being met and that the objectives are current
What are the objectives?
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 7 © Copyright IBM Corporation 20077 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
One additional areas to focus on – keeping the regulators happy
Illustrative
1: Suitability and profiling
Integrated Relationship Management ProcessIntegrated Relationship Management Process
Account servicingInvestment servicing
Account servicingInvestment servicing
Strategy and Research
Strategy and Research
ProductMgmt
ProductMgmt
Sales and advice
Sales and advice
Investment Mgmt
Investment Mgmt
Relationship MgmtOngoing sales
Relationship MgmtOngoing sales
Client requirements
Client report
Actuate
Odyssey
Timely, accurate data
Data
Go
vern
an
ce
Client Reporting Solution Components
Involved parties
Client
Marketing
Sales
Operations
Compliance
IT
Client Report
3: Best Execution and Transaction Reporting
4: GIPS
2: On-boarding and KYC
|
IBM Global Business Services
© Copyright IBM Corporation 2007 | 8 © Copyright IBM Corporation 20078 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007
IBM Global Business Services
How can IBM add value?
Client requirements
Client report
Actuate
Odyssey
Timely, accurate data
Da
ta G
ove
rna
nce
Client Reporting Solution Components
Involved parties
Client
Marketing
Sales
Operations
Compliance
IT
Scenario 1 Scenario 2/other
Business and IT requirements defined
Components known
Clear governance structure
Require integration product
– IBM Websphere TX embedded within Odyssey
? Client requirements ?
? Timely, accurate data ?
? D
ata
Go
ve
rna
nce
?
Client Reporting Solution Components
Involved parties
? Client
? Marketing
? Sales
? Operations
? Compliance
? IT
? Client report ?
?/Actuate
?/Odyssey
Business and IT requirements not defined
Components not known
Governance structure to be defined
Rapid product integrationRapid, differentiated business and IT design
Rapid implementation