© Copyright IBM Corporation 2007 IBM Global Business Services Wealth Management Event Effective...

© Copyright IBM Corporation 2007

IBM Global Business Services

Wealth Management EventEffective Client Reporting

Rohitha Perera, Partner

27th September 2007

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© Copyright IBM Corporation 2007 | 2 © Copyright IBM Corporation 20072 © Copyright IBM Corporation 2007Client Reporting | 27th September 2007


Client Reporting is more than a technology problem…

… although Odyssey/Actuate are important components of an overall solution!

Actuate

Odyssey

Client Reporting Solution Components

Client requirements

Client report

Timely, accurate data

Involved parties

Client

Marketing

Sales

Operations

Compliance

IT

Dat

a G

ove

rnan

ce

|




Competitive implications of getting client reporting right (1a/2)

New clients

|




Competitive implications of getting client reporting right (1b/2)

New clients

|




Competitive implications of getting client reporting right (2/2)

Retained clients

|




What are the key areas to focus on?

1: The report is confirmation that the value proposition/brand is being delivered

What is the value proposition?

Client requirements

Client report

Actuate

Odyssey


Data

Go

vern

an

ce


Involved parties

Client

Marketing

Sales

Operations

Compliance

IT

Client Report

Integrated Relationship Management ProcessIntegrated Relationship Management Process

Account servicingInvestment servicing


Strategy and Research


ProductMgmt

ProductMgmt

Sales and advice

Sales and advice

Investment Mgmt

Investment Mgmt

Relationship MgmtOngoing sales


3: The report is composed of client, account, product and transactional details, benchmarks, etc

Are they aggregated, timely, accurate, relevant, available?

2: The report is the opportunity to demonstrate that investment objectives are being met and that the objectives are current

What are the objectives?

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One additional areas to focus on – keeping the regulators happy

Illustrative

1: Suitability and profiling

Integrated Relationship Management ProcessIntegrated Relationship Management Process





ProductMgmt

ProductMgmt

Sales and advice

Sales and advice

Investment Mgmt

Investment Mgmt



Client requirements

Client report

Actuate

Odyssey


Data

Go

vern

an

ce


Involved parties

Client

Marketing

Sales

Operations

Compliance

IT

Client Report

3: Best Execution and Transaction Reporting

4: GIPS

2: On-boarding and KYC

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How can IBM add value?

Client requirements

Client report

Actuate

Odyssey


Da

ta G

ove

rna

nce


Involved parties

Client

Marketing

Sales

Operations

Compliance

IT

Scenario 1 Scenario 2/other

Business and IT requirements defined

Components known

Clear governance structure

Require integration product

– IBM Websphere TX embedded within Odyssey

? Client requirements ?

? Timely, accurate data ?

? D

ata

Go

ve

rna

nce

?


Involved parties

? Client

? Marketing

? Sales

? Operations

? Compliance

? IT

? Client report ?

?/Actuate

?/Odyssey

Business and IT requirements not defined

Components not known

Governance structure to be defined

Rapid product integrationRapid, differentiated business and IT design

Rapid implementation

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Thank YouRohitha Perera

Partner


+44 7710 336060

© Copyright IBM Corporation 2007 IBM Global Business Services Wealth Management Event Effective...

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