Library Seminar Power Point Presentation
5/21/2008211 LA County1 211Centers Doing it – The How of Metrics Amy Latzer Chief Operations Officer, 211 LA County 30 th I&R Annual Training and Education.
Contact Centers Reinvented: Introducing OpenACD
Math Centers
Day 2 technology - Legato
Article: Article: ‘ Ignorant Theory And Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services ’ By : By : Paul Thompson,
Presented by: Martin Johnson, V.P. Operations Effective Telemarketing What it takes to make it work.
UX Design and Research. Design problem: ◦ Design a new application for license activation 3 key components: ◦ An interface to create and extend trials.
