Innovate with the 3 I’s of Customer Service Excellence
Social IT & Multi-channel support
The World of Customer Service, 2e Odgers 1 Chapter 5 Chapter 5 Resolving Customer Problems and Complaints Objectives Describe the activities involved in.
YOU MAY BE LISTENING But do you really HEAR what is being said??
WELCOME TO UNIT 1. Martin J. McDermott B.S. Marketing MBA- International Business Post-MBA- Entrepreneurial Studies Pursuing Doctorate in Business Administration.
WELCOME TO UNIT 1 Customer Service MT 221 Marilyn Radu, Instructor.
Changes Projected in the Workplace Connecting Education and Careers Dr. Pattie Odgers Northern Arizona University Author, Cengage South-Western Publishing.
