Social crm
Web 2.0 Community Strategies Inside And Out (V4)
CA Network Economics Mauboussin
Aoki, K. (1994) Virtual Communities in Japan
EC-3
Social business and the way we work
Trust in virtual communities
ICTs for development: from e-Readiness to e-Awareness
Wirtz et al (2010)
e-READINESS ASSESSMENT/ANALYSIS REPORT ON NIGERIA (2004)
Daiane Scaraboto 2012 How Consumers Persuade Each Ot 7390
Legal social ethical
