The Forrester Wave Report on Customer Communication Management
Exq an empirical contruct of customer experience quality (cranfield school of management)
6 Simple Tips for Collecting Customer Feedback
TOC Bologna 2012: Keynote by Dominique Raccah
1 A Power welcome notes-dusan
GDS International - Ushering in the New Era of Customer Experience
Universities and Social Media
More Signal Less Noise; Why attention matters, and engagement is a tactic not an outcome, Readingroom
ADVANCE Tourism Customer Management Session 2, March/April 2012
Top 10 Ways To Improve Digital Experiences
Understanding Service as Experience
Target Mobile Retailer Case Study 2010
