1 Elsevier items and derived items © 2009 by Saunders, an imprint of Elsevier Inc. Chapter 39 Telephone Techniques.
1 Telephone Etiquette Facilitator Mae Martin 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings.
Telephone techniques
Supercharge Your Interviewing Skills & Get Noticed!
Telephone Techniques
People – How customers are treated Process – The input-task-output sequence Physical Environment – Does the building, equipment, temperature and sound.
