Telephone skills & etiquettes
1 Telephone Conversation. 2 Today's technology allows you to handle more customer service calls than ever before. But when telephone personnel lack call.
1 Telephone Etiquette Facilitator Mae Martin 2 Objectives: At the end of the Workshop, the participants will be able to: Use effective call greetings.
Telephone techniques
Telephone Techniques
1 Pertemuan 3 Using the Telephone Matakuliah: G0502 / English for Secretaries Tahun: 2006.
1 Why Customer Service Standards/Absolutes? To provide a “consistent” level of service Standards are “promises,” we make to our coworkers, patients and.
Personality Development and Public Relations. Course Description: This course deals with the facets, aspects and importance of personality. It aims to.
Methods of communication We communicate by exchanging symbols to describe our idea and experience. Language is a common symbol system which we use for.
