1.08 & 1.09 HANDLE DIFFICULT CUSTOMERS PROCESSING TELEPHONE ORDERS.
DEALING WITH DIFFICULT CUSTOMER Employee should listen patiently and try to stay calm. Give the customer plenty of time to state his/her concerns. Trying.
1 The Fight Against Money Laundering and Terrorist Financing - The HKMA Viewpoint David Carse Deputy Chief Executive Hong Kong Monetary Authority 17 March.
1.08 & 1.09
2.05 Difficult Customers
