First Contact Resolution - The Performance Driver!
Project management
SETDA ConnectED Showcase at the ET Forum
Introduction to HDI Meeting Salt Lake City Local Chapter January 31, 2013.
Interact with audience during your presentation Work with results immediately Collect data in the field Map the quality of cooperation in your team.
Consumer Refund Process Training July, 2009 Proprietary/Confidential. For Internal or Acronis Authorized Partner Use Only.
Anatomy of a Trouble(d) Ticket: Martha Lundgren Texas Association of School Boards Copyright 2007, Texas Association of School Boards.
Are you tired of being the unfriendly unhelpful IT support technician that everyone hates?
Infrastructure Modernization 1.23.13. Overview What is technology infrastructure? Why should we invest in it? What are current best practices/recommendations?
Linux in 75 Minutes Everything you need to know (almost) Presented by Mark Minasi author, The NT Expert’s Guide to Linux: the Secret Decoder Ring (coming.
Advanced cache invalidation
