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ITIL: Why Your IT Organization Should Care Service Support Wendy Shih Wshih@kent.edu Kent State University.

ITIL: Why Your IT Organization Should Care Service Support Wendy Shih [email protected] Kent State University.

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January 2012 Bill Beighe, CIO CaleConnect BOD CalHIPSO BOD.

January 2012 Bill Beighe, CIO CaleConnect BOD CalHIPSO BOD.

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