Blandin Foundation Webinar - Slides for the Community Technology and Entrepreneurship Networking
From the Social Network to the Transportation Network
Spredfast 7 whiteboard sessions guide
Social Media ROI: How to Tell if Your Social Media Campaign is Making Money
Spredfast social-business-textbook-final
Your Customers Own Your Brand Why you should be using Social Customer Service in your Marketing strategy
Social Media and Police Leadership: Lessons From Boston
GDS International white paper - 7 Whiteboard Sessions for Social Strategists
State of Corporate Social Media 2012 - Selected Findings
Online and Offline: Creating a Holistic Customer Experience
Top 10 things we like about the NISM Social Media Strategist Certification course