#TFT14 Peter Johnson, Customer Service Revolution
#TFT14 Dan Kane - Are those real metrics, or are you just telling stories?
#TFT14 Howard Kendall, Never mind the B******s
#TFT14 Ryan Ogilvie - what the hell is IT doing?
#TFT14 James Woodward ITIL v Reality
#TFT14 Mark Fitzgerald, Making sense out of information chaos
#TFT14 Sean McClean Crushing the Compass: Directionless Learning?
#TFT14 Karen Ferris: ITSM Monopoly
#TFT14 Amy Donahue - Technology for a culture of abundance
#TFT14 Rui Soares, Drawing stories for a change (or two)
