Introduction to customer service Chapter 1 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
A2 Building and Maintaining Customer Relationships
Managing service encounters Chapter 5 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
Financial and behavioral impacts Chapter 2 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
The impact of technology on customer service Chapter 9 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
Providing customer service through the servicescape Chapter 8 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
Understanding the consumer Chapter 3 © Hudson & Hudson. Customer Service for Hospitality & Tourism.
Topics Covered
‘At Your Service’ Spotlight: Scott Dunn Travel
