McGraw-Hill/Irwin Retailing Management, 7/e © 2008 by The McGraw-Hill Companies, All rights reserved. Chapter 19 Customer Service.
Multicriteria methodology for kpi identification in outsourced projects
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Marketing What Isn’t There: Intangibles and Services.
Automated Meter Reading Strategy Jack Griffin Manager, Meter Data Management September, 2005.
CESI Round Table on “Asset Management” Asset Management Tools A System Approach to Condition Based Maintenance of Power Networks 2003 CIRED Conference.
Carriers of Last Resort – An Evolving Concept Presented to NARUC Telecommunications Committee, February 20, 2008 Peter Bluhm, National Regulatory Research.
Actionable Strategies for the Design of a High Performing Organization.
The World of Work
Apprenticeships Make Things Happen Sharon Forton Employer Services Director East Midlands.
Seahell Consulting Inc.