ITILV3_FoundationsCertificationTraining
ITIL Mind Map v1.0 - ITIL Service Strategy Processes
Align service with ITIL
Service Catalogue SITS 2013 presentation
USU Valuemation - Service Catalog und SLA
ITIL SAmple Paper
Assessing Evidence and Past Performance 2014 AmeriCorps External Reviewer Training.
ITIL Intermediate Course: SOA Student Handbook (Reference material_r3.2.1) (Portuguese)
ITIL Intermediate Course: SOA Instructor Guide_r3.2.0
ITIL Intermediate Course: SOA Student Handbook (Reference material_r3.2.0)
