The top documents tagged [service operations]

Itil 2011 User Guide v1.7

productionandoperationmanagement-121107090822-phpapp02

Servqual Retail

Bba iii & iv syl[1]..

02 b grover cs 2001 strat it algnmt

Product design and process selection

Facility location models ppt @ DOMS

Using the Zachman’s Architecture framework to realise ITSM Transformation at Tesco

Operation Managment

Chapter 4 Process Design

chapter 19

Volvo_Penta_MD2010-20-30-40