The ITIL Intermediate Qualification Service Operation Certificate Syllabus v5.4
Master Thesis Presentation
6 service operation
ITIL® Intermediate Lifecycle SO
ITIL Intermediate Course: SO Student Handbook (Workbook_r3.2.0)
ITIL Intermediate Course: SO Student Handbook (Reference material_r3.2.0)
ITIL Intermediate Course: SO Instructor Guide_r3.2.0
COBIT5 Assessor Participant Handbook
