Service Strategy
Session 6&7
Organizing for service leadership
SQ Lecture Eleven - Change Management and Service Leadership
Servi̇ce strategy
Alamo Final
Chapter 03 Service Strategy McGraw-Hill/Irwin Service Management: Operations, Strategy, and Information Technology, 6e Copyright © 2008 by The McGraw-Hill.
Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
