Travel Connections Performance Improvement Leadership Development Program Lynn E. Keplinger, MD, FACP Deborah Kaplan, RN Keith Hampton, MSN, APRN, ACNS-BC.
1 Achieving Continuous Improvement in Client Satisfaction Brian Marson and Faye Schmidt Service and Innovation, Treasury Board Secretariat of Canada.
Organizational Storytelling for Librarians Infopeople Webinar August 15, 2012 Kate Marek.
