Www.derby.ac.uk CHANGE MANAGEMENT Jean Mutton Student Experience Project Manager @myderbi Working together or falling apart? HEA - University of Edinburgh.
Service Blueprinting: A Practical Technique for Service Innovation Bitner M., Ostrom A., Morgan F.
5-1 Service Design Chapter 5. 5-2 Lecture Outline Service Economy Characteristics of Services Service Design Process Tools for Service Design Waiting.
Process Strategy and Capacity Planning. Introduction What: Making process and capacity decisions Where: Produce goods and services Why: Long term effects.
Definition of Service Zeithmal & Bitner- Zeithmal & Bitner- “ Deeds, processes & performances” –Deeds- actions of Service Providers –Processes- steps in.
SQ Lecture One : Introduction
Designing Policy
Module 4
IEEE SE2012 Internet-based self-services
Power point operations management i (1)
Blueprintingslides
Individual Report 303 Final Copy (edited)
