Poo fcharleston20111105
2 CUL work on POOF! (Pre-Order Online Form)
POOFCharleston
POOFCharleston2011
Beyond LibQUAL+ ® : Effective, Sustainable, and Practical Assessment Other tools: ClimateQUAL ®, MINES for Libraries ®, annual statistics Other approaches:
ARL Statistics and Measurement Program Effective, Sustainable and Practical Assessment Martha Kyrillidou Director, ARL Statistics and Service Quality Programs.
2CUL: Cornell/Columbia Next Gen Tech Services
Pearls and wisdom
