Chapter 7 Process Management 2
Chapter 7
1 Chapter 7 ProcessManagement. 2 Wisdom from Texas Instruments “Unless you change the process, why would you expect the results to change”
MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 7e, © 2008 Thomson Higher Education Publishing 1 Chapter 7 Process Management.
2-1 Strategic IT The purpose of information system: To gain competitive advantage To solve problem To assist in decision making.
1 Chapter 7 Process Management. 2 Wisdom from Texas Instruments “Unless you change the process, why would you expect the results to change”
