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Jarmo Eskelinen, Forum Virium Helsinki
Cultivating urban innovations
What matters most: The expectations of a new generation of water and energy consumers
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The concept of “Flower of Service” as an innovative way of appraising core and supplementary services.
Paul Trott, Innovation Management and New Product Development, 4 th Edition, © Pearson Education Limited 2008 Slide 14.1 Chapter 14 New service innovation.
