Library Quality Assessment through LibQUAL+ ® IATUL 2009 Leuven, Belgium June 2, 2009 Presented by Martha Kyrillidou Director, Statistics and Service Quality.
LibQUAL+ ® 2007: An Introduction American Library Association (ALA) Midwinter Meeting Seattle, WA January 22, 2007 MaShana Davis and Martha Kyrillidou.
Project URL – TM Score Norms 17 th Greek Academic Libraries Conference 24 September, 2008 Presented by: Bruce Thompson, M. Kyrillidou.
Dan Beaumont
Asia Pacific Conference on Library & Information Education and Practice (A-LIEP)
Bryant University, The Bryant MBA
TM Project web site Invited Address October, 2004 South Africa.
LibQUAL+ in the UK and beyond Stephen Town University of York, UK QQML 2009, Chania Friday 29 th May 1200-1340.
New Ways of Listening to Library Users: New Tools for Measuring Service Quality A. Parasuraman University of Miami Washington, DC November 4, 2005.
