ITIL V3 Intermediate Service Strategy
ITIL Mind Map v1.0 - ITIL Service Strategy Processes
What challenger brands are, how they work and how to become one. Illustrated though many global examples of challenger brands.
Christian Kampmann: Does It Pay To Be Green?
IT Service Management 2011 -IBM [email protected].
Luis lima v3
Veresiu and Giesler_Strategic Servicescaping_ACR 2012 Presentation
Parma Italy Piazza Ghiaia
Veresiu and Giesler_Global City_2011 ACR Presentation
ITIL_Introducing Service Strategy PDF
itilv3overview
Zotality19 july2015slidedeck
