NCH Monthly March2012
What is a brand a perspective on brand meaning
Mystery Shopping- Improving Service Quality
Business Plan - SME Tourism Venture (Tourism Industry Management)
Triggers Sales
Ethical+Branding
Enhancing Consumer Empowerment
Consumer Based Brand Equity
Customer satisfaction measurement
A Basic Guide to Mystery Shopping for TCF
CIPR state of the profession benchmarking survey 2010
My NHS Online tool
