Contact Center Express Proposal
Avaya CMS Sample Reports
Horngrenima14e ch04
Evg Content Marketing Services 2012
Web design (off-site)
5 Things Customer Service Reps Should Never Say (and What to Say Instead)
Call Center Basics An Introduction to Who we are and How we Work? Yousef Farraj.
Developing An Online Information Literacy Course Nancy O’Hanlon Ohio State University Libraries Wuhan University, China March 2007.