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1 An Evolutionary Framework of Service Systems Stephen K. Kwan, Ph.D. San José State University San José, CA, USA kwan_s@cob.sjsu.edu Jae H. Min, Ph.D.

1 An Evolutionary Framework of Service Systems Stephen K. Kwan, Ph.D. San José State University San José, CA, USA [email protected] Jae H. Min, Ph.D.

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