SPUSC-Service Management and Delivery - Steve Bittinger
ITIL Heroes Handbook
Pragmatic Service Management
Page 0 L’approccio Gartner all’analisi e al miglioramento dei processi ICT Mariagrazia La Rosa Gartner Italia, Solution Director Convention itSMF Italia.
Understanding ITIL e-systems Forum 2009 October 16, 2009 Filippos Frantzolas MSc MBCS CITP BCS Hellenic Section [email protected].
IMPLEMENTING ITIL* WHY, HOW, WHEN, & WHAT I’VE LEARNED.
RGS Consulting International Inc. 1 Standards-Based Service and Security Management Doing it Right The First Time.
AWIPS and ITIL Implementation
Itil Certification in Chennai
ITIL For Those Who Don't Have The Time
